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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

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Code42 Support

macOS not backing up files with personal data

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

Overview

Due to Apple's privacy restrictions for files and folders containing personal data in macOS Catalina 10.15 and macOS Mojave 10.14, Code42 cannot back up some files from locations like the desktop, Contacts, Photos, and Mail until you grant access to the Code42 app.

Affects

  • Devices running macOS Catalina 10.15 and macOS Mojave 10.14.
  • In Code42 app version 8.2.2 and older, the warning message shown below only appears for CrashPlan for Small Business users. Beginning with Code42 app version 8.5.0, the warning may also appear for Code42 for Enterprise users if the administrator chooses to show the message.
Granting full disk access to Code42 is only required once
If you already followed the steps below to grant full disk access to Code42 on macOS Mojave, you do not need to repeat these steps after upgrading to macOS Catalina.

Dismiss the warning message

Select the Do not show this warning again checkbox to prevent the warning from appearing the next time you open the Code42 app. 

  • Code42 app version 8.5.0 and later: The message only appears if full disk access is not granted to Code42. If you do not click the checkbox, the warning continues to appear every time you open the Code42 app until you perform the recommended solution to grant full disk access described below.
  • Code42 app version 8.2.2 and earlier: If you do not click the checkbox, the warning continues to appear every time you open the Code42 app, even after you perform the recommended solution to grant full disk access described below.

Files Not Backing Up On macOS warning message

Recommended Solution

Users

Step 1: Grant full disk access to the Code42 app

  1. Open Apple System Preferences.
  2. Open Security & Privacy.
  3. Select the Privacy tab.
  4. If privacy settings are locked:
    1. Click the lock icon in the lower-left corner.
    2. Enter your device password.
    3. Click Unlock.
  5. In the left pane, select Full Disk Access
  6. In the right pane, click the + icon.
  7. Navigate to Applications > Code42 (version 8.2 and later) or CrashPlan (version 8.0 and earlier).
  8. Click Open.
    The following message appears: "Code42" will not have full disk access until it is quit.
  9. Click Quit Now.
  10. (Optional) Click the lock in the lower-left corner to re-lock privacy settings.
  11. (Required) Follow the steps in the next section to restart the Code42 service. The Code42 app does not have full disk access until the Code42 service restarts.

Step 2: Restart the Code42 service

There are two ways to restart the Code42 service: restart your device, or enter a command in the Code42 app command prompt. Choose whichever option is easiest for you.

Option 1

Restart your Mac.

Option 2
  1. Open the Code42 app.
  2. If necessary, sign in to your account.
  3. Press Option+Command+C to open the Code42 commands prompt.
  4. Enter this command:
    restart
  5. Press Enter.
    This closes the Code42 app, reauthenticates the Code42 app with the Code42 server, and then restarts the Code42 service.

Step 3: Confirm full disk access status (optional)

Requires Code42 app version 8.2 or later.

  1. Open the Code42 app.
  2. If necessary, sign in to your account.
  3. Press Option+Command+C to open the Code42 commands prompt.
  4. Enter this command:
    fullDiskAccess
  5. Press Enter.
    A message appears indicating if full disk access is enabled or disabled.

Administrators

Use a device management tool, such as Jamf Pro, to manage security preferences on macOS Catalina 10.15 and macOS Mojave 10.14. For more details, see Grant Code42 permissions to macOS devices.

Jamf also provides instructions for:

For other mobile device management (MDM) tools, consult with your vendor for more information.