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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, no.

Link: Product plans and features.

This article applies to versions 6 and 7.

Other available versions:

Version 4Link: What version am I on?

Code42 Support

What is not backing up

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, no.

Link: Product plans and features.

This article applies to versions 6 and 7.

Other available versions:

Version 4Link: What version am I on?

Overview

CrashPlan for Small Business is designed to back up your user files (pictures, music, documents, etc.), not your operating system or applications. For this reason, the Code42 app excludes certain temporary files and system files. Additionally, some metadata is unsupported. This article describes the files and metadata that are not supported by CrashPlan for Small Business and excluded from backup

What is excluded?

Since the Code42 app is not intended to back up your operating system, the Code42 app excludes some files, which we call admin excludes. The following table lists some of the file types and folders that are excluded.

File type Examples
Application data

/Users/<username>/Applications/

/Applications/

/Program Files/

/Program Files (x86)/

Backup files .bck, .bkf 
Caches

.cache, .qdat, 

\AppData\Local\Google\Chrome\User Data\Default\Cache 

Cookies C:\Users\<username>\AppData\Local\Microsoft\Windows\INetCookies
Other .part, .rbf, .tib
Temporary files .tmp
Trash/Recycle bin C:\$RECYCLE.BIN\
/Users/<username>/.Trash/ 
System files 

.sys

/srv/  

Virtual machines .hdd, .hds, .pvm, .pvs, .vdi, .vfd, .vhd, .vmc, .vmdk, .vmem, .vmsd, .vmsn, .vmss, .vmtm, .vmwarevm, .vmx, .vmxf, .vsv, .nvram, .vud, .xva

In addition to these built-in exclusions, the Code42 app also respects the OS X com_apple_backup _excludeItem metadata, which is commonly used to flag things like iTunes movie rentals.

These files cannot be selected for backup and the excludes cannot be removed. You can add your own exclusions if you want to exclude a particular type of file.

For a list of all file types and folders that CrashPlan for Small Business excludes from backup, see Admin excludes, below.

Is my metadata backed up?

Metadata is data about data. A good example of metadata is the file creation date. When saving a file on your hard drive, your computer automatically records information about when the file was created. You don't manually say, “I created this on 3/19/99 at 12:00pm.” Your computer does it for you.

The Code42 app supports backing up metadata on all platforms; however, some metadata is unsupported.

Restoring metadata
Metadata cannot be restored via the web restore. To preserve metadata, restore from the Code42 app.

Unsupported metadata

Windows OS X
  • Accessed date (Version 6.9.0 and later)
  • Compression attribute
  • Encrypted
  • Hidden
  • Not_Content_Indexed
  • Offline
  • Reparse_Point
  • Sparse_File
  • System

 

  • Other named forks
  • Aliases

 

Admin excludes

All patterns are in Java Regular Expression format.

Admin excludes are file types and folders that CrashPlan for Small Business excludes from backup. 

All platforms

(?i).*/AppData/Local/Microsoft/OneDrive/logs/.*
(?i).*/Apple.*/Installer Cache/.*
(?i).*/Cookies\-journal.*
(?i).*/CrashPlan.*/(?:cache|log|conf|manifest|upgrade|backupArchives|metadata)/.*
(?i).*/Google/Chrome/.*Safe Browsing.*
(?i).*/Google/Chrome/.*cache.*
(?i).*/Google/Chrome/User Data/Default/IndexedDB/.*
(?i).*/Lightroom.*Previews\.lrdata.*
(?i).*/Microsoft Help/.*
(?i).*/Microsoft User Data/Entourage Temp/.*
(?i).*/Microsoft/HelpLibrary/.*
(?i).*/Microsoft/Office/.*/OfficeFileCache/.*
(?i).*/Microsoft/Office/OTeleData.*
(?i).*/Microsoft/OneNote/.*/Backup/My Notebook/CareFusion/OneNote_RecycleBin/.*
(?i).*/Microsoft/Outlook/RoamCache/.*
(?i).*/Microsoft/Search/.*
(?i).*/Mozilla/Firefox/.*cache.*
(?i).*/Mozilla/Firefox/Profiles/.*/extensions/staged/.*
(?i).*/Mozilla/Firefox/Profiles/.*/weave/.*
(?i).*/PM_HIBER\.BIN
(?i).*/Packages/Microsoft\.Windows\.Cortana.*
(?i).*/Plex Media Server/.*
(?i).*/SAVE2DSK\.BIN
(?i).*/SYSTEM\.DAT
(?i).*/TOSHIBER\.DAT
(?i).*/USER\.DAT
(?i).*/VMMHIBER\.W9X
(?i).*/Win386\.SWP
(?i).*/Windows Update Setup Files/.*
(?i).*/\.dropbox\.cache/.*
(?i).*/lost\+found/.*
(?i).*/memory\.dmp
(?i).*/swsetup/.*
(?i).*/tsm_images/.*
(?i).*Steam/appcache/.*
(?i).*Steam/steamapps/.*
(?i).*\.bck
(?i).*\.bkf
(?i).*\.cprestoretmp.*
(?i).*\.hdd
(?i).*\.hds
(?i).*\.nvram
(?i).*\.ost
(?i).*\.part
(?i).*\.pvm
(?i).*\.pvs
(?i).*\.rbf
(?i).*\.tib
(?i).*\.tmp
(?i).*\.vdi
(?i).*\.vfd
(?i).*\.vhd
(?i).*\.vhdx
(?i).*\.vmc
(?i).*\.vmdk
(?i).*\.vmem
(?i).*\.vmsd
(?i).*\.vmsn
(?i).*\.vmss
(?i).*\.vmtm
(?i).*\.vmwarevm
(?i).*\.vmx
(?i).*\.vmxf
(?i).*\.vsv
(?i).*\.vud
(?i).*\.xva
(?i)/dev/.*
(?i)/sbin/.*
.*/(?:[456][123]|\d{8,}).*/(?:cp|~)[.bfhtrb][fmdlp].*
.*/(cookies|permissions)\.sqllite(-.{3})?
.*/Music/Subscription/.*
.*/iPod Photo Cache/.*

Windows

(?i).*/AppData/.*/.*AppData.*
(?i).:/(Recovery|boot|ESD|Recycler)/.*
.*/AppData/.*/Dropbox/instance1/.*
.*/AppData/.*/Google/.*/CertificateTransparency/.*
.*/AppData/.*/Microsoft/.*Cache.*
.*/AppData/.*/Microsoft/Office/.*Spw.*
.*/AppData/.*/Temp/.*
.*/AppData/.*/cef_cache/.*
.*/AppData/Local/Microsoft/Windows/.*
.*/AppData/Local/Packages/.*
.*/AppData/Local/WebEx/.*
.*/AppData/LocalLow/Microsoft/.*
.*/AppData/Roaming/CrashPlan/.*
.*/AppData/Roaming/Microsoft/.*
.*/AppData/Temp.*
.*/I386.*
.*/Local Settings/Temp.*
.*/Local.*/History/.*
.*/LocalService/.*
.*/MSOCache.*
.*/Microsoft.*/RecoveryStore.*
.*/Microsoft.*/Windows/.*\.edb
.*/Microsoft.*/Windows/.*\.log
.*/Microsoft.*/Windows/Cookies.*
.*/NetHood/.*
.*/NetworkService/.*
.*/Safari/Library/Caches/.*
.*/System Volume Information/.*
.*/Temporary Internet Files/.*
.*/Users/All Users/Microsoft/Microsoft Antimalware/.*
.*/Users/All Users/Symantec/Symantec Endpoint Protection/.*
.*/Windows Defender/.*
.*/hiberfil\.sys
(?i).*/ntuser\.dat.*
.*Thumbs\.db
(?i).*\$RECYCLE\.BIN/.*
.:/Config\.Msi.*
.:/Dell/.*
.:/HIBERFIL\.SYS
.:/HIBRN8\.DAT
.:/Intel/.*
.:/Oracle/.*
.:/PerfLogs/.*
.:/Program Files \(x86\)/.*
.:/Program Files/.*
.:/ProgramData/CrashPlan/.*
.:/Users/All Users/Microsoft/.*
.:/Windows/.*
.:/Windows\.old.*
.:/_RESTORE/.*
.:/_SMSTaskSequence/.*
.:/bootmgr
.:/bootnxt
.:/io\.sys
.:/msdos\.sys
.:/ntdetect\.com
.:/ntldr
.:/pagefile\.sys
.:/safeboot/.*
.:/swapfile\.sys
.:/winnt/.*

Mac

(?i).*/migratedphotolibrary/Thumbnails/.*
(?i).*\.imovielibrary/.*/Analysis Files/.*
(?i).*\.imovielibrary/.*/Render Files/.*
(?i).*\.imovielibrary/\.lock$
.*/Code42/Code 42 Service\.app/.*
.*/Library/.*/.*Spotify.*
*/Library/Accounts/Accounts/.*
.*/Library/Application Support/Microsoft/.*
.*/Library/Application Support/Notification Center/.*
.*/Library/Application Support/OneDrive/.*
.*/Library/Application Support/SyncServices/.*
.*/Library/Application Support/com\.apple\.sbd.*
.*/Library/Application Support/com\.apple\.spotlight/.*
.*/Library/Application Support/inSync/.*
.*/Library/Caches/.*
.*/Library/Calendars/.*/Info\.plist
.*/Library/Calendars/Calendar Cache.*
.*/Library/Containers/.*
.*/Library/Cookies/(Cookies\.binarycookies|com\.apple\.appstore\.plist)
.*/Library/Google/GoogleSoftwareUpdate/.*
.*/Library/Group Containers/.*
.*/Library/Logs/.*
.*/Library/Mail/.*/Info\.plist
.*/Library/Mail/AvailableFeeds/.*
.*/Library/Mail/Envelope Index/.*
.*/Library/Mirrors/.*
.*/Library/PubSub/Database/.*
.*/Library/PubSub/Downloads/.*
.*/Library/PubSub/Feeds/.*
.*/Library/Safari/.*\.db
.*/Library/Safari/HistoryIndex\.sk
.*/Library/Saved Application State/.*
.*/Network Trash Folder/.*
.*/Photos Library.*/Thumbnails/.*
.*/VM Storage/.*
.*/\.Trash.*
.*/backups\.backupdb/.*
.*/iP.* Software Updates/.*
.*/iPhoto Library.*/Thumbnails/.*
.*/iTunes/Album Artwork/Cache/.*
.*MobileBackups/.*
.*\.Spotlight-.*/.*
.*\.fseventsd.*
.*\.hotfiles\.btree.*
/Network/.*
/Previous Systems.*
/Users/Shared/SC Info.*
/\.vol/.*
/afs/.*
/automount/.*
/mach\.sym
/mach_kernel
/net/.*
/tmp/.*
^/(bin|home|sbin|cores|private|var)/.*
^/Applications/.*
^/System/.*
^/Users/.*/Applications/.*

Linux

/cdrom/.*
/devices/.*
/dvdrom/.*
/initrd/.*
/kernel/.*
/lib/modules/.*/volatile/\.mounted
/proc/.*
/run/.*
/selinux/.*
/srv/.*
/sys/.*
/system/.*
/tmp/.*
/usr/local/games/.*
/var/(:?run|lock|spool|tmp|cache)/.*

Hidden files

Some temporary and system files are hidden in the restore view because you do not typically need to interact with these files. Hidden files and locations do not appear in the file selection list by default. Select Show hidden files to view hidden files.

All patterns are in Java Regular Expression format.

All platforms

.*/\..*
(?i).*\.tmp
(?i).*/temp/
(?i).*/tmp/
.*/(?:42|\d{8,}).*/(?:cp|~).*
.*\.part
.*/iPhoto Library/iPod Photo Cache/.*
.*\.cprestoretmp.*
.*/Music/Subscription/.*

Windows

.:/ProgramData/
.*Thumbs\.db
.*/Local Settings/History/
.*/NetHood/
.*/PrintHood/
.*/Cookies/
.*/Recent/
.*/SendTo/
.*/LocalService/
.*/NetworkService/
.*/Start Menu/
(?i).*/NTUSER.*
(?i).:/WINDOWS/
(?i).:/autoexec.bat
.*\$RECYCLE\.BIN/.*
.*/System Volume Information/.*
.*/RECYCLER/.*
.*/I386.*
.*/pagefile.sys
.*/MSOCache.*
.*UsrClass\.dat\.LOG
.*UsrClass\.dat
.*/Temporary Internet Files/.*
(?i).*/ntuser.dat.*
.*/Local Settings/Temp.*
.*/AppData/Local/Temp.*
.*/AppData/Temp.*
.*/Windows/Temp.*
(?i).*/Microsoft.*/Windows/.*\.log
.*/Microsoft.*/Windows/Cookies.*
.*/Microsoft.*/RecoveryStore.*
(?i).:/Config\\.Msi.*
(?i).*\\.rbf
.*/Windows/Installer.*
.*/Application Data/Application Data.*
(?i).:/Config\.Msi.*
(?i).*\.rbf
(?i).*/Microsoft.*/Windows/.*\.edb
(?i).*\.ini   

Mac

/bin/
/etc/
/sbin/
/usr/
/sw/
/System/
/private/
/Desktop DB
/Desktop DF
/dev/.*
.*\.Trash.*
/\.vol/.*
/mach.sym
/mach_kernel
.*\.hotfiles\.btree.*
.*/Trash/.*
.*/Network Trash Folder/.*
.*/VM Storage
.*\.fseventsd.*
.*/Library/Caches/.*
.*\.Spotlight-.*/.*
/Network/.*
/tmp/.*
/cores/.*
/afs/.*
/automount/.*
/private/Network/.*
/private/tmp/.*
/private/var/tmp/.*
/private/var/folders/.*
/private/var/run/.*
/private/var/spool/postfix/.*
/private/var/vm/.*
/Previous Systems.*
.*/lost\+found/.*
.*/Microsoft User Data/Entourage Temp/.*
.*/iP.* Software Updates/.*
.*/Library/Application Support/SyncServices/.*
.*/Library/Logs/.*
.*/Library/Mail/Envelope Index
.*/Library/Mail/AvailableFeeds/.*
.*/Library/Mirrors/.*
.*/Library/PubSub/Database/.*
.*/Library/PubSub/Downloads/.*
.*/Library/PubSub/Feeds/.*
.*/Library/Safari/Icons.db
.*/Library/Safari/WebpageIcons.db
.*/Library/Safari/HistoryIndex.sk
.*/Library/Calendars/Calendar Cache
.*/iTunes/Album Artwork/Cache/.*
.*/iPhoto Library/iPod Photo Cache.*
/Network/Servers.*
/Users/Shared/SC Info.*
/net/.*
/private/var/automount/.*
/private/var/db/dhcpclient/.*
/private/var/db/fseventsd/.*
/System/Library/Extensions/Caches/.*
.*/Library/Saved Application State/.*
.*/Library/Mail/.*/Info.plist
.*/Library/Calendars/.*/Info.plist
.*MobileBackups/.*

Linux

/bin/
/boot/
/etc/
/initrd/
/lib/
/opt/
/sbin/
/usr/
/var/
/srv/
/sys/.*
/dev/.*
/proc/.*
/tmp/.*
.*/lost\+found/.*
/selinux/.*