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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5 | Version 4

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Code42 Support

Uninstall and reinstall the Code42 app

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5 | Version 4

Overview

Uninstalling and reinstalling the Code42 app can be a useful troubleshooting step for a number of unexpected behaviors, including: 
  • You are able to sign into the Code42 console but not the desktop app
  • Issues with the Code42 service, network communication, or a corrupted cache file

Before you begin

You must uninstall the app before reinstalling; make sure you complete all the steps to uninstall the Code42 app before reinstalling it.

Step 1: Uninstall the app

Step 2: Install the Code42 app

Step 3: Reconnect to your backup if you did a complete uninstall