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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 6.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Code42 Support

Uninstall and reinstall the Code42 app

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 6.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Overview

Uninstalling and reinstalling the CrashPlan for Small Business or Code42 app can be a useful troubleshooting step for a number of unexpected behaviors, including: 
  • You are able to sign into the administration console but not the desktop app
  • Issues with the Code42 service, network communication, or a corrupted cache file

Before you begin

You must uninstall the app before reinstalling; make sure you complete all the steps to uninstall the CrashPlan for Small Business or Code42 app before reinstalling it.

Step 1: Uninstall the app

Step 2: Install the CrashPlan for Small Business or Code42 app

Step 3: Reconnect to your backup if you did a complete uninstall