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Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 4

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Unable to open Zip file from web restore

Overview

When restoring files from the Code42 console on a Windows system, you may encounter an error stating that the downloaded .zip file is invalid. This article explains the cause of the issue and gives methods to troubleshoot the error.

Affects

Windows 8.1 and Windows 10.

Considerations

If you have the permissions necessary to install software on the computer you are restoring to, download and install the Code42 app and restore from within the Code42 app.

Recommended solution

There is a 260-character path length limit on Windows which can cause web restore .zip files to fail to unzip and display an error. This error appears because the file path of the extracted contents of the .zip exceeds the 260-character limit enforced by the Windows API.

To open the zip file:

  1. Download and install a third party extraction software, such as 7zip or WinRAR.
    Both are free utilities that are not bound by the Windows API character path limit.
  2. Use the extraction software to extract the downloaded .zip.
Non-Code42 products
​Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.

External resources

Third party extraction utilities: 7zip and WinRAR