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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to versions 6 and 7.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Code42 Support

Stop and start the Code42 app service

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to versions 6 and 7.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Overview

This tutorial explains how to stop and start the Code42 app's Code42 service. You may need to stop and start the Code42 service to upgrade your operating system, to move a Code42 app user to another device, or as part of a task with a Customer Champion.

This article describes the steps for the Code42 app only. For information on stopping and starting the Code42 server, see Stop and start the Code42 server.

Considerations

The Code42 software on your device consists of two components:

  • A service, the Code42 service, that performs all backup operations in the background
  • A desktop application, the Code42 app, for viewing the status of your backup and changing settings

If you quit the Code42 app, the Code42 service continues to run. These instructions describe how to stop and start the Code42 service.

Basic restart for all operating systems

If you are able to open and sign in to the Code42 app, follow the steps below to restart the Code42 service.

  1. Open the Code42 app.
  2. If necessary, sign in to your account.
  3. Use the keyboard shortcut for your operating system:
    • Windows: Ctrl+Shift+C
    • Mac: Option+Command+C
    • Linux: Ctrl+Shift+C
      The command-line area opens.
  4. Enter this command:
    restart
  5. Press Enter.
    This closes the Code42 app, reauthenticates the Code42 app with the Code42 server, and then restarts the Code42 service.

Advanced restart process

If you are not able to open the Code42 app, follow the steps below to restart the Code42 service.

  • If you installed the Code42 app for everyone (the default method), follow the default installation steps for your operating system.
  • If you installed the Code42 app per user, follow the per user installation steps for your operating system.

Mac default installation (for everyone)

Mac per user installation (for me only)

Windows default installation (for everyone)

Windows per user installation (for me only)

Restart on Linux

Mac: View status of the Code42 service

Use this command to view if the Code42 service is running:

ps auxww | grep -i CrashPlanService

If the Code42 service is running, the output looks like this:

c42-dhcp-183:~ renee$ ps auxww | grep -i crashplanservice
root        63   0.1  6.1   873644 126976   ??  SNs  Tue03PM  43:01.37 /System/Library/Frameworks/JavaVM.framework/Commands/java -Dapp=CrashPlanService -Xmn10m -Xms15m -Xmx512m -Djava.awt.headless=true -Dfile.encoding=UTF-8 -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -DCP_USER_NAME= -DCP_USER_HOME= -cp lib/com.backup42.common.jar:lib/com.backup42.service.jar:lib/com.code42.backup.jar:lib/com.code42.bplusj.jar:lib/com.code42.messaging.jar:lib/com.code42.os.jar:lib/com.code42.peer.jar:lib/com.code42.utils.jar:lib/com.jniwrapper.jniwrap.jar:lib/com.jniwrapper.macpack.jar:lib/com.jniwrapper.winpack.jar:lib/jtux.jar:lib/trove-2.0.1.jar:lang com.backup42.service.CrashPlanService
renee     3256   0.0  0.0   590472     84 s001  R+    2:11PM   0:00.00 grep -i crashplanservice

If the Code42 service is not running, the output looks like this:

c42-dhcp-183:~ renee$ ps auxww | grep -i crashplanservice
renee     3265   0.0  0.0   599780    444 s001  R+    2:13PM
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