Who is this article for?
CrashPlan for Enterprise, yes.
Code42 for Enterprise, yes.
CrashPlan for Small Business, no.
This article applies to app versions 6, 7, and 8.
Other available versions:
In some rare scenarios, the Code42 app may close unexpectedly with the following message: "JET Runtime has detected unrecoverable error."
Code42 app version 6.9.x and earlier.
Follow the steps below to restart the Code42 service.
- Open the Code42 app.
- If necessary, sign in to your account.
- Use the keyboard shortcut for your operating system:
- Windows: Ctrl+Shift+C
- Mac: Option+Command+C
- Linux: Ctrl+Shift+C
The command-line area opens.
- Enter this command:
- Press Enter.
This closes the Code42 app, reauthenticates the Code42 app with the Code42 server, and then restarts the Code42 service.
For additional details and advanced restart process instructions, see Stop and start the Code42 app service.
If you continue experiencing this issue after restarting the Code42 service, gather the Code42 app logs for Code42 for Enterprise or for CrashPlan for Small Business and contact our Customer Champions for Code42 for Enterprise support or CrashPlan for Small Business support.