Who is this article for?
CrashPlan for Enterprise, yes.
Code42 for Enterprise, yes.
CrashPlan for Small Business, no.
This article applies to app versions 6, 7, and 8.
Other available versions:
If restored folders or files display a red circle and cannot be opened, it means that you don't have the permissions needed to access the files. This typically occurs when files that were created on one computer are restored to a Mac computer using the restore setting for "original permissions." This troubleshooting guide can help you correct the issue.
Folders with restricted permissions display a red circle in the Finder. When attempting to open the folder, you receive the message:
The folder [folder name] can’t be opened because you don’t have permission to see its contents.
Restoring your files through the Code42 app with original permissions instead of current permissions may result in restored files that you don't have permission to access. If the permission issues only impact a small number of files, the easiest way to correct this is to simply restore your files again with current permissions.
If the permission issues affect a large number of files or you don't want to restore the files again, see the alternative solution below to manually adjust the permissions of each folder.
To restore the files again with current permissions:
- Sign in to the Code42 app and click Restore Files.
- Select the files you want to restore and click Restore.
The restore file options menu appears.
- Click the dropdown menu next to Permissions and select Current.
- Update the other restore files options, if necessary
- Click Go.
If you don't want to restore the files again, you can update the permissions for each folder impacted by following the steps below.
- Select the folder you want to update
- Click Command+I or go to File > Get Info
- Click the triangle next to Sharing & Permissions to expand the section
- Click the lock icon to allow editing of your settings
- When prompted, enter your password to allow changes to the Finder
- Next to everyone, click No Access to display privilege options
- Select Read & Write
- Click the gear icon, then select Apply to enclosed items to apply the setting to subfolders
When prompted to confirm the change, click OK
- Click the lock icon again to prevent future changes