Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, yes.
CrashPlan Cloud, yes.
Other product plans, yes.
CrashPlan for Small Business, no.
This article applies to app versions 6, 7, and 8.
Other available versions:
While the Code42 app cannot protect your device from viruses or malware, it can protect you from data loss. You can use the Code42 app to restore your files from a date and time prior to an infection. This article describes how to use the Code42 app to restore uninfected files.
How the Code42 app can help you recover from viruses and malware
The Code42 app's default frequency and version settings backs up and keeps previous versions of files. If your device becomes infected by viruses or malware, this enables you to recover your data by downloading files from a date and time prior to the infection.
Your version settings must allow backups frequently enough to give you a range of dates from which to choose should your device become infected. If your frequency and version settings are too restrictive, it's possible that even your oldest version could be infected. At a minimum, use the default settings shown below.
Beginning with Code42 app version 6.9.4, values are selected from dropdown menus. Earlier versions of the Code42 app used sliders.
Step 1: Remove the virus or malware infection
If you have not already done so, remove the infection from the device. Use the antivirus or anti-malware software of your choice to remove the infection.
Step 2: Download files from a time prior to infection
If any of your personal files were infected, you can download your files from a date prior to the infection.
- Sign in to the Code42 app.
- From the list of your devices, select Get Files for the device containing the infected files.
- Click As Of Today.
The date and time selection dialog opens.
- Select a date and time from before the time of the infection.
- Select files from the list.
- Click Get Files.
- Modify the Files Options:
- Click Go to download the files.
The download may take a long time. Do not cancel the download.
The current, infected files are now replaced by uninfected versions.
Step 3: Verify downloaded files
Once you have downloaded uninfected files to your device:
- Use antivirus and anti-malware software to ensure there are no longer any infected files on your device.
- If the result shows no infection, then you know that your device was not yet infected on the date and time you selected to download files.
- If the downloaded files are infected, repeat the steps above and select an earlier date and time.
- When all uninfected files have been downloaded, run a final antivirus and anti-malware scan to confirm your device is clear of infection.