This article explains how to resolve the issue of the CrashPlan mobile app not being able to connect to Code42 servers, even if you have a working Internet connection. Follow the steps below if you see these messages when trying to restore files:
- "Network error: Can't connect to servers. Please verify your Internet connection."
- "Could not connect to server"
CrashPlan mobile app
Before you begin
Make sure your mobile device has a working Internet connection.
Step 1: Uninstall the CrashPlan mobile app
- If you uninstall the CrashPlan mobile app from an iOS device, any files downloaded with the CrashPlan mobile app will be deleted from your device. If you opened a file in another app, that copy is not removed. Additionally, nothing is removed from your backup file selection; only the downloaded copies on this device are removed.
- If you uninstall the CrashPlan mobile app from an Android device, any downloaded files remain on your device.
- Go to your device Settings.
- Tap Apps or Application Manager.
- Tap CrashPlan.
- Tap Uninstall.
- Tap OK to confirm the uninstall.
- Tap and hold the CrashPlan mobile app until it starts to shake.
- Tap the small “x” in the corner of the CrashPlan mobile app.
- Tap Delete to confirm the uninstall.
Step 2: Download the latest version of the CrashPlan mobile app
Verify that your device meets the CrashPlan mobile app system requirements, and then download the free app:
If you are still unable to connect after installing the latest version of the CrashPlan mobile app, use one of these alternative solutions to immediately restore a file to your device:
- Connect your device to WiFi before using the CrashPlan mobile app.
- Restore a file from the CrashPlan web app on your device's web browser:
It is possible to avoid this issue by using a virtual private network (VPN) to send your mobile device's connection through another network. However, downloading files through a VPN may be less secure, depending on your VPN provider.