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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5 | Version 4

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Code42 Support

File selection shows 0MB selected

Overview

If the Code42 app shows 0 MB selected on the backup details screen, review this article for troubleshooting information and the recommended solution.

0MB indicator

Recommended solution

The Code42 app stores a cache of information about your backup. If this cache is corrupted, the Code42 app might incorrectly report your file selection size as 0 MB. Clear the cache to correct this issue.

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