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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 4

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Review your CrashPlan for Small Business support tickets

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 4

Overview

To view your existing support tickets, you must create an account for the CrashPlan for Small Business help desk. Once logged in, you can also create new support tickets from within the CrashPlan for Small Business help desk. 

This account is separate from your CrashPlan for Small Business account and requires different login credentials. For more information about the different types of accounts you may have while working with us, see Differences between your Code42 accounts

Create your CrashPlan for Small Business help desk account

  1. Go to the CrashPlan for Small Business help desk.
  2. At the upper right, click Sign in.
    The sign in dialog appears.
  3. At the bottom of the Sign in window, click Sign up.
    The sign up dialog appears.

Zendesk Sign up

  1. Complete the sign up form.
  2. Click Sign up to begin tracking your current issues or create a new support ticket.

Review your tickets

  1. Go to the CrashPlan for Small Business help desk.
  2. Click Sign in and enter your credentials.
  3. Click My Tickets.
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