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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to versions 6 and 7.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Code42 Support

Cannot connect to background service

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to versions 6 and 7.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Overview

If you attempt to start the Code42 app and it displays the message, "Code42 CrashPlan cannot connect to its background service", this article can help troubleshoot the issue. This error usually occurs because the Code42 service is not running.

Video

Watch the 3-minute video below to verify if the Code42 service is running and restart it if necessary. 

Although this video demonstrates how to resolve the background service error using CrashPlan for Small Business, the same process applies to Code42 for Enterprise. 

Under the hood

The Code42 app consists of two parts:

  • Graphical user interface that the user interacts with
  • Code42 service that runs in the background

These two pieces communicate over a local network connection that is built into every device. When the Code42 app starts, the graphical user interface and the Code42 service attempt to connect to each other. If they can't connect, the graphical user interface displays an error message.

Code42 CrashPlan cannot connect to its background service error

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