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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5 | Version 4

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Assign your computer a new ID

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5 | Version 4

Overview

Every backup archive created with the Code42 app is tied to a specific computer through a unique computer ID. This way, the Code42 server can keep a thorough and unique record of each computer's backup history (previous file versions, moved and deleted files, etc.). In certain situations, you may need to assign your computer a new ID. This article describes the process of assigning your computer a new ID.

Considerations

  • You might need to assign your computer a new ID if:
    • You have cloned a Virtual Machine
    • You recently changed computers with the help of a utility like Migration Assistant or Time Machine
    • Our Customer Champions ask you to do this when troubleshooting an issue
  • The Code42 app's uninstaller does not reset your computer identity. If you want to completely remove traces of your previous installation, you must reset the identity using the instructions below.

Steps

  1. Sign in to the Code42 app.
  2. Open Code42 CrashPlan Commands by entering the keyboard shortcut for your operating system:
    • Windows: Ctrl+shift+C
    • Mac: Option+Command+C
    • Linux: Ctrl+Shift+C
  3. Enter: guid new
  4. Press Enter.

That's it! Now it is as if you installed the Code42 app for the first time on that computer.