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This article applies to version 6.

Other available versions:

Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business
Code42 Support

Download files from an external drive to a new device or drive

This article applies to version 6.

Other available versions:

Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business

Overview

If you backed up a previous device to a local destination, such as an external drive, you can transfer files from that backup to a new device using the replace device wizard. This is particularly useful for larger backups, since files transfer much faster from a local destination than they do from a cloud destination.

This tutorial describes how to connect a local backup to the Code42 app using the replace device wizard.

Considerations

  • You can only connect a local backup if it corresponds to the device that you are replacing. The Code42 app will compare the device ID of the device you are replacing with the device ID associated with your local backup. If these IDs do not match, you cannot connect the backup.
  • The replace device wizard supports connecting a local backup into two scenarios:
    • The device you are replacing backed up to both local and cloud destinations.
    • The device you are replacing backed up exclusively to a local destination.

Connect a local backup to the replace device wizard

CrashPlan for Small Business

Code42 for Enterprise

Locate your device ID

Each local backup archive is stored in a folder labeled with the 18-digit device ID that corresponds to the device you backed up. If you aren't certain which 18-digit folder corresponds to your device, you can find your device ID from the administration console using the steps below.

  1. Sign in to the administration console.
  2. Select Devices.
  3. Select the name of your device from the list of devices.
  4. In device details, the device ID displays under the device name.