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Code42 Support

Sign in to the administration console

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

Use the administration console to manage additional settings, perform web restores, and troubleshoot errors. This article explains how to access the console from the Code42 app as well as from the web.

Before you begin

To access the administration console from the web you must know the URL of your Code42 environment. Contact your administrator if you do not know the URL of your administration console.

From the Code42 app

Use the Code42 app to access the administration console sign in screen.

  1. Open the Code42 app.
  2. From Home, select Details.
  3. Select the arrow next to your device name.
  4. Choose Device preferences.
  5. Click Manage account on the web.
    The administration console opens in your browser.

manage device on the web

  1. Enter the username and password for your Code42 account.
  2. Click Sign In.
  3. If necessary, select Administration.
    The administration console opens.

From the web

If you cannot access the Code42 app, you can access the administration console from the web as long as you know the URL of your Code42 environment.

  1. Open a supported browser.
  2. Enter the URL for the administration console.
    For example: https://master-server.example.com:4285/console
  3. Enter the username and password for your Code42 account.
  4. Click Sign in.
  5. If necessary, select Administration.
    The administration console opens.
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