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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5

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Code42 Support

Sign in to the Code42 console

Overview

Use the Code42 console to manage additional settings, perform web restores, and troubleshoot errors. This article explains how to access the console from the Code42 app as well as from the web.

Before you begin

To access the Code42 console from the web you must know the URL of your Code42 console. For CrashPlan for Small Business, the URL is https://www.crashplanpro.com/console/. For Code42 for Enterprise, contact your administrator if you do not know the URL of your Code42 console.

From the Code42 app

Use the Code42 app to access the Code42 console sign in screen.

  1. Open the Code42 app.
  2. Navigate to general preferences:
    • Code42 app version 6.8.3 and later
      1. From Home, select Settings > General.
    • Code42 app version 6.8.2 and earlier
      1. From Home, click Details.
      2. Click the arrow next to your device name.
      3. Select Device preferences > General.
  3. Click Manage account on the web.
    The Code42 console opens in your browser.

manage device on the web

  1. Enter the username and password for your Code42 account.
  2. Click Sign In.
  3. If necessary, select Administration.
    The Code42 console opens.

From the web

If you cannot access the Code42 app, you can access the Code42 console from any supported web browser:

  1. Visit the URL for your Code42 environment. If you don't know which URL below applies to you, contact your Code42 administrator or contact our Customer Champions for support:

  1. Enter your Code42 username and password.
  2. Click Sign in.
  3. If necessary, select Administration.
    The Code42 console appears.
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