Skip to main content

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 6.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Code42 Support

Install the Code42 app

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 6.

Other available versions:

Version 5 | Version 4Link: What version am I on?

Overview

This article provides instructions for installing the Code42 app on your device.

Before you begin

Considerations

The default install location for the Code42 app varies by operating system. You should not move or rename the application file after installation. Moving or renaming the Code42 app may result in unexpected behavior.

Steps

Follow the installation instructions for your operating system:

Windows

  1. Download the version of the Code42 app for Windows provided by your business or organization.
  • Code42 for Enterprise: See your administrator for guidelines on downloading the Code42 app.
  • CrashPlan for Small Business: Download the Code42 app from the administration console App Downloads screen.
  1. Double-click the EXE file, then click Next to begin the installation wizard.
  2. For Installation Type, click Next to accept the default setting, Everybody (all users).
    The Code42 app will be accessible to all users on the device. Alternatively, if you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
  3. Sign in to your Code42 app.

Mac

  1. Download the version of the Code42 app for Mac provided by your business or organization.
  • Code42 for Enterprise: See your administrator for guidelines on downloading the Code42 app.
  • CrashPlan for Small Business: Download the Code42 app from the administration console App Downloads screen.
  1. Double-click the DMG file, then double-click Install Code42 CrashPlan.
  2. Follow the prompts to complete the installation using the default settings.
    The Code42 app will be accessible to all users on the device. Alternatively, if you have multiple user accounts on your device and want to back them up separately, see our guide on per user installation.
  3. Sign in to your Code42 app.

Linux

To install the Code42 app on Linux, run the install.sh shell script. For more detailed instructions, refer to the step-by-step information below.

  1. Download the latest version of the Code42 app for Linux.
  • Code42 for Enterprise: See your administrator for guidelines on downloading the Code42 app.
  • CrashPlan for Small Business: Download the Code42 app from the administration console App Downloads screen.
  1. Extract the TGZ file to Downloads.
  2. Open Terminal and enter:
    cd ~/Downloads/crashplan-install
  3. Press Enter.
  4. Then enter:
    sudo ./install.sh
  5. Press Enter to continue with installation.
  6. Advance through the remaining prompts by answering Yes or No questions.
    Answer by typing a y or n, and press Enter.
  7. The Code42 app opens after the installation completes.
  8. Sign in to your account.

Dependency on Ubuntu 17, Debian 9, and Red Hat 7.4

Code42 apps version 5.x and 6.x on Linux typically require that you install the configuration package libgconf-2-4. If that package is missing, Code42's initial install alerts you, but an upgrade to 5.x or 6.x fails silently. To install the package, type the following in the terminal:
sudo apt-get install libgconf-2-4
After you install libgconf-2-4, your Code42 app should work normally.

Dependency on Red Hat 7 and CentOS 7

On Red Hat Enterprise Linux 7 and CentOS 7, the Code42 app requires the package libXScrnSaver. If that package is not present, the Code42 app installer prompts you twice for permission to install the package. We recommend you reply Yes to both prompts:

CrashPlan requires libXScrnSaver, but it was not detected on your system.
Would you like to install it now? (y/n) [y] y
Installing libXScrnSaver
...
Total download size: 24 k
Installed size: 40 k
Is this ok [y/d/N]: y

Without libXScrnSaver, the Code42 app service runs, but the app cannot open on desktops.
The log file /usr/local/crashplan/log/ui_error.log reads
error while loading shared libraries: libXss.so.1

What's next?

Get started using the Code42 app: