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Code42 Support

Changes to the Code42 app in version 6

Available in:

Small Business
Applies to:


Compared to version 4.x of the CrashPlan app, version 6.x introduces an entirely new and improved user interface, making backup and recovery easier than ever before! This article guides you through the major changes between version 4.x and version 6.x.

CrashPlan for Small Business (previously CrashPlan PRO): 

Your upgrade from the previous version of the CrashPlan app (4.9) to the new version (6.6.x) happens automatically. 

Code42 for Enterprise:

Version 5 of the CrashPlan app introduced the new user interface. Version 6 continues these improvements. This means if you upgrade to version 6 directly from version 4.x, you'll experience an entirely new app! (If you upgrade from version 5.x, you'll only notice a few small updates.) 

Introduction to the Code42 app

Home screen

A new Home view provides quick access to important tasks for each device on your account.

  • Click Get Files to browse, search, and download backed up files.
  • Click Details to view backup status, including:
    • Real-time backup statistics
    • Detailed destination status information
    • File selection summary and details
    • Backup sets and settings



Download files

Formerly called "restore," the Get Files screen provides an updated experience for browsing, searching, and downloading your backed up files. For quick access to file downloads and version history, hover over a file and click the download Download file icon or File version history icon file version icon.

Downloading Files

Get files options

As with earlier versions of the Code42 app, you can choose where to download files to, what to do with existing files that match those files' names, and how to handle permissions. But in version 6, these options are easier to find and update.

After selecting the files you want to download, click Get Files. The download options display automatically. After choosing options and downloading the files, click Downloads to view the files.

Get Files options


Click Downloads in the upper-right corner to view and pause downloads, or open the folder containing the downloads. The Downloads link is always available from any screen in the app.


Manage files

From the Home screen, click Details and then Manage Files to open the file selection browser. The browser replaces the file tree used in earlier versions of the Code42 app to select files for backup. If a user's file selection is locked from the administration console, that user can still browse files selected for backup.

Managing file selection

Backup settings

From the Home screen, click Details and then the backup set settings icon Settings to view and change settings for the backup set. This view includes every setting about a particular backup set. If backup settings are locked from the administration console, then users can view but not edit the setting.

Backup Set Settings

Device preferences

To view settings that apply to all backup sets or your whole device, go to the Home screen and click Details, then select the arrow next to the device name and choose Device Preferences. Device Preferences enable you to:

  • Add local destinations
  • Manage cloud destinations
  • Run maintenance to apply file selection and retention policy changes to a destination (Run Maintenance was previously labeled Compact)
  • Manage bandwidth and network connections
  • Require a password to open the Code42 app

Device Preferences

Code42 app replace device wizard

The Code42 app version 6 includes a new replace device wizard to guide users through the process of transferring files, settings, and backups from one device to another. The replace device wizard improves upon the process known as "adoption" in earlier versions of the CrashPlan app.

There are two ways to access the replace device wizard:

  • On sign in: When a user with an existing backup signs in to the Code42 app on a new device, the user is prompted to either add a new device or replace an existing device. Selecting Replace Existing starts the wizard.
  • From the menu bar: Users can also initiate the replace device wizard by selecting Tools > Replace device (Windows and Linux) or File > Replace device (Mac).

The replace device wizard cannot be accessed or initiated from the administration console.

Replace device wizard intro

Updated notification area and menu bar apps

In earlier versions of the CrashPlan app, the user experience of the notification area (Windows) and menu bar (Mac) app differed between the two operating systems. Now, Windows and Mac users have a new, consistent user experience. The app provides quick access to basic functions, such as viewing backup status and starting or pausing a backup.

Menu bar/notification area app

Preferences for the app can be managed in the Code42 app from Device Preferences > General. These settings toggle the notification area/menu bar app on and off, and manage whether it should open by default when the user signs in to the device.

Preferences for the notification area/menu bar app cannot be managed from the administration console.

Other changes

  • The settings for managing your account email and password are no longer in the Code42 app. Instead, you manage your account settings from Device Preferences > General > Manage account on the web.
  • Several settings with limited usefulness to most users were removed from the Code42 app. These settings include advanced backup settings, the file verification scan schedule, controls for managing sending and receiving buffer size, and controls for TCP packet QoS. These settings can still be managed from the administration console.
  • The Code42 app lets you control how much CPU it can use when you are present and when you are away. Previous versions of the CrashPlan app allowed users to enter very low numbers. However, when the percentage of CPU usage is set to less than 10%, it can prevent your backup from completing. In version 6, CPU usage cannot be set to less than 10% for both present and away settings. However, the Code42 app honors settings lower than 10% if they were previously configured.
  • On Windows, you can now choose to download files with either current or original permissions.
  • Code42 for Enterprise only: Computer-to-computer backup, also known as inbound backup, is no longer supported. Computer destinations cannot be managed from the Code42 app. See our troubleshooting article for steps to disable computer destinations.
  • Code42 for Enterprise version 6.0.x only: The settings for managing backup frequency and versions are no longer available in the Code42 app. See our tutorial for step-by-step instructions on managing frequency and version settings from the administration console instead. (Frequency and version settings returned in version 6.5.)

Additional resources

Additional resources are available for both administrators and end users of the Code42 app version 6.

End users
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