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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5 | Version 4

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Unsupported Code42 app configurations

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5 | Version 4

Overview

The Code42 app is certified for use only on the specific systems that meet our system requirements

This article lists some common unsupported configurations. Where possible, we offer troubleshooting resources or recommendations for using the Code42 app in a supported manner.

Unsupported configurations

Unsupported process
Our Customer Champions can't assist you with unsupported processes, so you assume all risk of unintended behavior. 

Install the Code42 app to a non-default location

Installing the Code42 app to a location other than the default location is not supported. If you install to another location, the Code42 app may not function as expected.

Run the Code42 app on pre-release operating systems

The Code42 app is not certified for use on pre-release operating system versions. Code42 can't guarantee that the Code42 app will work, or troubleshoot any problems, on alpha, beta, or other pre-release operating systems. Many users have found that completely uninstalling and reinstalling the Code42 app may allow the application to function on these systems.

Run the Code42 app on an ARM processor

The Code42 app is supported on Macs with the Apple M1 chip, but other devices running ARM processors do not meet the Code42 app's processor requirements. Raspberry Pi, Pogoplug, and other systems using ARM architecture may be able to run the Code42 app, but the configuration is unsupported. Your results may vary.

Real-time backup for network-attached storage (NAS)

The Code42 app can only back up files stored on a NAS when the file verification scan runs. The Code42 app doesn't support real-time backup on network-attached drives. If you have issues monitoring files on these devices, we offer some suggestions that may help you troubleshoot your NAS configuration.

Reassign cache location

Your computer's Code42 app cache files contain temporary information about your destinations, the data you have on your computer, details about changes to files, and a number of settings that help the Code42 app run efficiently. Depending on the size of your backup selection, these cache files can quickly grow in size.

If you want to free up space on your system drive, moving the cache to a drive with more storage is an unsupported process. Instead, clear your cache to free up space.

Back up a Windows network drive

The Code42 app doesn't support backing up mapped drives on Windows, including network drives that are mounted by a user. This is due to a restriction built-in to Windows at the operating system level.

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