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Code42 Support

Pause backups and downloads

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

This article describes how to pause the Code42 service for a specified period of time. You can't download or back up files while the Code42 service is paused.

Considerations

  • Pausing the Code42 service stops backup and download activity, which stops bandwidth usage of the Code42 app.
  • When pausing the Code42 service from the command line, you can specify a time period after which the Code42 service automatically resumes.

Pause the Code42 service

From the Code42 app

You can pause the Code42 service for 60 minutes from the Code42 app menu:

  1. Sign in to the Code42 app.
  2. From the Code42 app menu:
    • Windows: Select Tools > Pause Code42
    • OS X: Select File > Pause Code42
    • Linux: Select Tools > Pause Code42
      The Code42 service is paused for 60 minutes.

From the notification area or menu bar icon

You can use the Code42 app icon in the notification area (Windows) or the menu bar (OS X) to pause the Code42 service for a specific period of time.

  1. Open the notification area item (Windows) or the menu bar item (OS X):
    • Windows: In the lower right of the screen, select the Code42 app icon.
    • OS X: In the top right of the screen, select the Code42 app icon.
  2. Select the gear menu.
  3. Choose Pause.
  4. Select a duration.
    The Code42 service is paused.

With Code42 commands

You can also enter a manual command to pause the Code42 service for a specific period of time:

  1. Sign in to the Code42 app.
  2. Open Code42 Commands by entering the keyboard shortcut for your operating system:
    • Windows: Ctrl+Shift+C
    • OS X: Option+Command+C
    • Linux: Ctrl+Shift+C
  3. Run a command to pause the Code42 service:
    • To pause the Code42 service for 24 hours, run the pause command.
    • To specify the number of minutes that the Code42 service pauses, enter a numeric value after pause. For example, entering pause 30 pauses the Code42 service for 30 minutes.
  4. Press Enter.

Pause a single destination

Step 1: Determine the GUID of the destination

To pause a particular destination, you must know the GUID of the destination you want to pause. To determine the GUID:

  1. On your device, navigate to your log folder:
    • Windows 7, 8.1, and 10: C:\ProgramData\CrashPlan\log
      To view this hidden folder, open a file browser and paste the path in the address bar. If you installed per user, see the file and folder hierarchy.
    • OS X: /Library/Logs/CrashPlan
      If you installed per user, see the file and folder hierarchy.
    • Linux: /usr/local/crashplan/log
  2. Open the app.log in a text editor.
  3. Locate the Destinations section.
  4. Copy the GUID of the destination. The destination GUID is the first number that appears in each destination record (for example 43 or 1111111111111111111). The name of the destination appears after the GUID.
DESTINATIONS
43, Code42 Cloud1, userId=1, private= code42.com:4287, public=42.42.424.424:4287, connectedFor=30min 57sec, cache=/Library/Caches/CrashPlan/43
 - setId=1: 0.0% complete
Step 2: Pause the destination

Once you know the GUID of the destination that you would like to pause, follow the instructions below to pause backup and restores for that destination.

  1. Sign in to the Code42 app.
  2. Open the Code42 for Enterprise command line by entering the keyboard shortcut for your operating system:
    • Windows: Ctrl+Shift+C
    • OS X: Option+Command+C
    • Linux: Ctrl+Shift+C
  3. Enter this command, replacing GUID and time information:
    pause.target <GUID> <time in minutes>
    • Do not include the < or > symbols.
    • The time is the number of minutes that the Code42 service pauses.
  4. Press Enter.

Resume the Code42 service

From the Code42 app

To resume the Code42 service after you've paused it:

  1. Sign in to the Code42 app.
  2. From the Tools (Windows and Linux) or File (OS X) menu, select Resume Code42.

From the notification area and menu bar app

  1. Open the notification area item (Windows) or the menu bar item (OS X):
    • Windows: In the lower right of the screen, select the Code42 app icon.
    • OS X: In the top right of the screen, select the Code42 app icon.
  2. Select Resume.
    The Code42 service resumes.

With Code42 commands

To resume the Code42 service after you've paused it:

  1. Sign in to the Code42 app.
  2. Open Code42 Commands by entering keyboard shortcut for your operating system:
    • Windows: Ctrl+Shift+C
    • OS X: Option+Command+C
    • Linux: Ctrl+Shift+C
  3. Enter this command: resume
  4. Press Enter.

Pause a download

If you have initiated a download with the Code42 app, you can pause the download using the following steps:

  1. Sign in to the Code42 app.
  2. Choose Downloads in the upper-right hand corner.
  3. Click Pause.
    The download is paused.
Downloading large files
If you pause a download in the middle of a large file, the Code42 app resumes progress from the beginning of the file.

Resume a download

To resume the download after you've paused it:

  1. Sign in to the Code42 app.
  2. Choose Downloads in the upper-right hand corner.
  3. Click Resume.
    The download is resumed.