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This article applies to version 6.

Other available versions:

Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business
Code42 Support

Change your archive key password

This article applies to version 6.

Other available versions:

Version 5 | Version 4icon.qnmark.png

Available in:

StandardPremiumEnterprise
Small Business

Overview

An archive-key password is an optional level of security you can enable for your account. This level of security requires you to enter the archive-key password to sign into the Code42 app or download your files. This tutorial describes how to change that archive-key password from the Code42 app.

Considerations

  • If the archive-key encryption option was enabled for you by an administrator, then the default password is set to your account password until it is changed from the Code42 app.
  • To change your archive-key password, you must provide existing security information for your account. You must either:
Forgot archive-key password
If you don't know your archive-key password, or you didn't set a recovery question, then there is no way to change or recover your archive-key password. You must contact your administrator. Code42 Customer Champions cannot reset or recover an archive-key password for you.

Change archive-key password from the Code42 app

  1. Open the Code42 app.
  • Code42 app version 6.8.3 and later: Select settings button Settings.
  • Code42 app version 6.8.2 and earlier: 
    1. Click Details.
    2. Select the arrow next to your device name.
    3. Choose Device preferences.
      device preferences
  1. Select Security.
    Security-archivekeypassword-export.png
  2. Next to Archive key password, select Change.
  3. Enter your current archive-key password.
  4. Enter your new archive-key password.
    Your password must be at least 8 characters and can include any combination of letters, numeric (0-9) characters, symbols, and spaces.
  5. Re-enter your new archive-key password.
  6. Click Save.
    The message Archive Key Password Updated appears.
    New password for all devices
    The password is changed for all devices on your account.