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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 4

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Change your CrashPlan for Small Business account email address

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, no.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 4

 

Overview

This tutorial explains how to change the email address associated with your CrashPlan for Small Business account and, if you are an administrator, how to change the email address of another user.

Considerations

After changing your email address:

  • All future emails from CrashPlan for Small Business will be sent to the new address. 
  • Use your new address to sign in to CrashPlan for Small Business anytime you want to access your account.
  • Use your new address if you need to contact our Customer Champions.

Change your account email address

To change your CrashPlan for Small Business email address:

  1. Sign in to the CrashPlan for Small Business Code42 console.
  2. In the upper-right of the Code42 console, click Account > My Profile.
  3. In the upper-right of your profile, select the action menu and click Edit
  4. In the Email Address field, enter your new email address.
  5. Click Update User. If Update User is unavailable, click outside of the Email Address field and try again.

Change another user's account email address

If you are an administrator, change the email address of a user as follows:

  1. Sign in to the CrashPlan for Small Business Code42 console.
  2. In the left navigation, click Users > Active. 
  3. Select the user.
  4. In the upper-right of the user detail view, select the action menu and click Edit
  5. In the Email Address field, enter the new email address.
  6. Click Update User. If Update User is unavailable, click outside of the Email Address field and try again.