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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5 | Version 4

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Code42 Support

Change your Code42 password

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, yes.

CrashPlan Cloud, yes.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5 | Version 4

Overview

This tutorial describes how to change your password, as well as how to request a password reset if you lose or forget your password.

Considerations

SSO and LDAP

If your company uses single sign-on (SSO) or LDAP, you cannot change your Code42 password because your existing SSO or LDAP username and password are used to sign in to Code42. Contact your system administrator if you need to change your SSO or LDAP password.

Secure passwords

Tips for creating a secure password

  • Passwords must be at least 8 characters, but you should use 16 characters or more for stronger security.
  • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
  • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
  • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
  • Never reuse passwords. Don't use a password for Code42 that you use for any other online account.

Request a password reset

If you lose or forget your account password, you can request that it be reset.

Code42 cloud

  1. Open a web browser and go to the password reset page: <consoleURL>/login/#/forgot_password
    The address for this page differs depending on the URL you use to access the Code42 console:
  2. Enter your username.
  3. Click Reset Password.
  4. Follow the password reset instructions sent to your email.

On-premises

Contact your Code42 administrator to have your password reset.

Change your password from the Code42 console

If you know your current password, you can change it from the Code42 console.

  1. Sign in to the Code42 console with your current password. 
    The Code42 console displays your user details.
  2. From the action menu Action menu in the upper-right corner, select Edit.
    The Code42 console displays your username and password information.
  3. Enter your Old Password.
  4. Enter your new Password, then re-enter it in Confirm Password.
    • Passwords must be at least 8 characters, but you should use 16 characters or more for stronger security.
    • Passwords must have at least one uppercase letter, one lowercase letter, and one number. Special characters and symbols are also allowed.
    • Passwords can't contain spaces or 3 or more repeating letters, numbers, or characters.
    • Passwords shouldn't contain common words or phrases that are easily guessed (like "password" or "letmein").
    • Never reuse passwords. Don't use a password for Code42 that you use for any other online account.
  5. Click Update User.
New password for all devices
The password is changed for all devices on your account. 

Access the Code42 console from the Code42 app

  1. Open the Code42 app. 
  • Code42 app version 6.8.3 and later: Select settings button Settings.
  • Code42 app version 6.8.2 and earlier: 
    1. Click Details.
    2. Select the arrow next to your device name.
    3. Choose Device preferences.
      device preferences
  1. Click General.
  2. In the bottom-right corner of the dialog, click Manage account on the web.
    Your browser displays the Code42 console sign-in dialog.
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