Who is this article for?
CrashPlan for Enterprise, yes.
Code42 for Enterprise, yes.
CrashPlan for Small Business, no.
This article applies to app versions 6, 7, and 8.
Other available versions:
Sign in to the Code42 app to start backups if you're a new user or continue backups if you already have a user account.
This article is for Code42 for Enterprise. If you're using CrashPlan for Small Business, see CrashPlan for Small Business Sign in reference.
Sign in to Code42
Use the Sign in to Code42 screen to sign in if your user account has already been created.
Enter your Code42 username. Code42 cloud usernames must be valid email addresses.
Enter the address of the Code42 server.
|c||Continue||Click to continue to the password prompt. Next, enter your password to sign in to your user account.|
|d||Sign up for an account||Switch to the screen to create a new user account if you don't already have one.|
Create a new account
Use the Create a New Account screen to create a new Code42 user account if you don't already have one.
Your Code42 administrator may have customized this screen for your organization.
Create a username using the format provided by your Code42 administrator.
Code42 cloud usernames must be valid email addresses.
|b||Registration Key||Enter the registration key for your organization as provided by your Code42 administrator.|
|c||Server Address||Enter the address of the Code42 server.|
|d||Sign Up||Click to continue to the password prompt. Next, enter your password to sign in to your user account.|
|e||Sign in with an existing account||Switch to the sign-in screen if you already have a Code42 account.|
To sign in to the Code42 app, you need to know the server address that you are attempting to connect to. If you don't know your Code42 server address, contact your Code42 administrator.
Following are common server addresses:
- Code42 cloud
clients.gov.code42.com(for Code42 federal cloud servers only)
- Code42 on-premises authority servers
Contact your Code42 administrator for the server address. You must enter the address using format server:port. For example,
If you receive a connection error when you attempt to sign in, test your network connection to diagnose the problem.