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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5

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Code42 Support

Code42 software processes

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, yes.

CrashPlan for Enterprise, yes.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to app versions 6, 7, and 8.

Other available versions:

Version 5

Overview

This article lists and defines the Code42 software processes on Windows and Mac devices.

Considerations

The file path and user privilege for the processes may vary depending on whether the Code42 app is installed for everyone (the default installation type) or installed per user.

Why do I see multiple instances of processes?
You may see multiple processes with the same label (for example, Code42, Code42Desktop.exe, or Electron Helper). Each instance represents a window within the Code42 app (such as the main window, About, or History). Each window runs as a separate process so that a failure in one process does not impact the other processes. This process model is used in a number of applications, such as Google Chrome.

Windows

Code42

Includes both the main Code42 app user interface and the Code42 tray app. If both apps are open, multiple processes appear in Task Manager.

  • Process name:
    • Version 8.2 and later: Code42
    • Version 8.0 and earlier: Code42 CrashPlan
  • Location:
    • Installed for everyone (default):
      • Version 8.2 and later: C:\Program Files\Code42\electron
      • Version 8.0 and earlier: C:\Program Files\CrashPlan\electron
    • Installed as user:
      • Version 8.2 and later: C:\Users\<username>\AppData\<Local or Roaming>\Programs\Code42\electron
      • Version 8.0 and earlier: C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\electron
  • Runs as: User
  • Starts automatically:
    • Code42 app: No
    • Code42 tray app: May be configured to appear in notification area upon logging into your device from Device Preferences > General
  • Always running:
    • Code42 app: No
    • Code42 tray app: May be configured from notification area settings

Code42 service

The Code42 service that performs all backup operations in the background on a device running the Code42 app.

  • Process name:
    • Version 8.2 and later: Code42Service.exe
    • Version 8.0 and earlier: CrashPlanService.exe
  • Location:
    • Installed for everyone (default):
      • Version 8.2 and later: C:\Program Files\Code42
      • Version 8.0 and earlier: C:\Program Files\CrashPlan
    • Installed per user:
      • Version 8.2 and later: C:\Users\<username>\AppData\<Local or Roaming>\Programs\Code42
      • Version 8.0 and earlier: C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
  • Runs as: System (default) or user (when installed per user)
  • Starts automatically: Yes
  • Always running: Yes

Mac

Code42

Includes both the main Code42 app user interface and the Code42 menu bar app. If both apps are open, multiple processes appear in Activity Monitor.

  • Process name:
    • Version 8.2 and later: Code42 (main process)
    • Version 8.0 and earlier: Code42 CrashPlan (main process)
    • Electron Helper (one instance per active window)
  • Location:
    • Installed for everyone:
      • Version 8.2 and later: /Applications/Code42.app/
      • Version 8.0 and earlier: /Applications/CrashPlan.app/
    • Installed per user:
      • Version 8.2 and later: ~/Applications/Code42.app/
      • Version 8.0 and earlier: ~/Applications/CrashPlan.app/
  • Runs as: User
  • Starts automatically:
    • Code42 app: No
    • Code42 menu bar: May be configured to appear in the menu bar upon logging into your device from Device Preferences > General
  • Always running:
    • Code42 app: No
    • Code42 menu bar: May be configured from menu bar settings

Code42 service

The Code42 service that performs all backup operations in the background on a device running the Code42 app.

  • Process name:
    • Version 8.2 and later: Code42Service
    • Version 8.0 and earlier: CrashPlanService
  • Location:
    • Version 8.2.0 and later:
      • Installed for everyone: /Applications/Code42.app/Contents/Library/LaunchServices/
      • Installed per user: ~/Applications/Code42.app/Contents/Library/LaunchServices/
    • Version 6.7.2 - 8.0.0
      • Installed for everyone: /Applications/CrashPlan.app/Contents/Library/LaunchServices/
      • Installed per user: ~/Applications/CrashPlan.app/Contents/Library/LaunchServices/
    • Version 6.7.1 and earlier:
      • Installed for everyone: /Applications/CrashPlan.app/Contents/Resources/Code42
      • Installed per user: ~/Applications/CrashPlan.app/Contents/Resources/Code42
  • Runs as: Root (when installed for everyone) or User (when installed per user)
  • Starts automatically: Yes
  • Always running: Yes