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Code42 Support

Code42 software processes

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

This article lists and defines the Code42 for Enterprise processes on Windows and Mac devices.

Considerations

The file path and user privilege for the processes may vary depending on whether the Code42 app is installed for everyone (the default installation type) or installed per user.

Why do I see multiple instances of processes?
You may see multiple processes with the same label (for example, Code42 CrashPlan, CrashPlanDesktop.exe, or Electron Helper). Each instance represents a window within the Code42 app (such as the main window, About, or History). Each window runs as a separate process so that a failure in one process does not impact the other processes. This process model is used in a number of applications, such as Google Chrome.

Windows

Code42 app

The Code42 app is Code42 for Enterprise's main user interface.

  • Process name: CrashPlanDesktop.exe
  • Location:
    • Installed for everyone (default): C:\Program Files\CrashPlan\electron
    • Installed as user: C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan\electron
  • Runs as: User
  • Starts automatically: No
  • Always running: No

Code42 service

The Code42 service that performs all backup operations in the background on a device running the Code42 app.

  • Process name: CrashPlanService.exe
  • Location:
    • Installed for everyone (default): C:\Program Files\CrashPlan
    • Installed per user: C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
  • Runs as: System (default) or user (when installed per user)
  • Starts automatically: Yes
  • Always running: Yes

Code42 for Enterprise tray app

When the tray app is enabled, it appears in the notification area.

  • Process name: CrashPlanTray.exe
  • Location:
    • Installed for everyone (default): C:\Program Files\CrashPlan
    • Installed per user: C:\Users\<username>\AppData\<Local or Roaming>\Programs\CrashPlan
  • Runs as: User
  • Starts automatically: May be configured to appear in notification area upon logging into your device from Device Preferences > General
  • Always running: May be configured from notification area settings

Mac

Code42 app

The Code42 app is Code42 for Enterprise's main user interface.

  • Process name:
    • Code42 CrashPlan (main process)
    • Electron Helper (one instance per active window)
  • Location:
    • Installed for everyone: /Applications/CrashPlan.app/
    • Installed per user: ~/Applications/CrashPlan.app/
  • Runs as: User
  • Starts automatically: No
  • Always running: No

Code42 service

The Code42 service that performs all backup operations in the background on a device running the Code42 app.

  • Process name: CrashPlanService
  • Location:
    • Installed for everyone: /Applications/CrashPlan.app/Contents/Resources/Code42
    • Installed per user: ~/Applications/CrashPlan.app/Contents/Resources/Code42
  • Runs as: Root (when installed for everyone) or User (when installed per user)
  • Starts automatically: Yes
  • Always running: Yes

Code42 for Enterprise menu bar app

When the menu bar app is enabled, it appears in the menu bar.

  • Process name: CrashPlan menu bar
  • Location:
    • Installed for everyone: /Applications/CrashPlan.app/Contents/Helpers
    • Installed per user: ~/Applications/CrashPlan.app/Contents/Helpers
  • Runs as: User
  • Starts automatically: No
  • Always running: No