Who is this article for?
CrashPlan for Enterprise, yes.
Code42 for Enterprise, yes.
CrashPlan for Small Business, no.
This article applies to app versions 6, 7, and 8.
Other available versions:
By default, the Code42 app backs up your User folder, which contains the AppData folder for your Windows computer. Files in this folder update frequently. Consequently, your backup may not be reaching 100% if this folder is kept in your backup set. This article explains what the AppData folder is so that you can determine whether you want to keep it in your file selection.
What is the AppData folder?
AppData is a hidden folder located in C:\Users\<username>\AppData. The AppData folder contains custom settings and other information needed by applications. For example, you might find the following in your AppData folder:
- Web browser bookmarks and cache
- Application configuration files
- Temporary files
The Code42 app and AppData
Certain files inside AppData can fail to back up with the Code42 app. When this happens, your email reports show less than 100% backed up, and Code42's History log displays the message Unable to backup n files. This happens because the files in this folder:
- are open and locked by the application that created them.
- were not created with the correct permissions for the Code42 app to back them up.
This is rarely a cause for concern. Files that fail to back up from the AppData folder are typically temp files that do not need to be restored. Code42 is designed to protect your user files (Desktop, Documents, and Pictures), not your entire operating system and applications.
Examples of AppData files that commonly fail to back up
C:\Users\<username>\AppData\Local\Microsoft\Windows\Notifications\WPNPRMRY.tmp C:\Users\<username>\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG1 C:\Users\<username>\AppData\Local\Microsoft\Windows\UsrClass.dat.LOG2 C:\Users\<username>\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat C:\Users\<username>\AppData\Roaming\Skype\your.skypename\main.lock C:\Users\<username>\AppData\Local\Google\Drive\lockfile C:\Users\<username>\AppData\Local\Microsoft\Internet Explorer\Recovery\High\Active*.dat C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>.default\parent.lock C:\Users\<username>\AppData\Local\Google\Chrome\User Data\Default\Current Session C:\Users\<username>\AppData\Local\Google\Chrome\User Data\Default\Current Tabs C:\Users\<username>\AppData\Local\Google\Chrome\User Data\lockfile
Should I just remove the AppData folder from my backup?
Because most applications only store their configuration settings in this folder, and not the files you create, it's often not necessary to back it up. However, there may be exceptions such as older versions of Outlook.
Review the files in your AppData folder to determine whether or not you want to back it up before removing it from your backup.
If you have permission, you can change the file selection in the Code42 app. If you decide to change your file selection to remove the AppData folder:
- When changing your file selection, select Show hidden files to reveal the AppData folder.
- Expand the AppData folder and check for any subfolders you may want to continue backing up (such as your web browser's bookmarks or your Outlook PST files).
- If you're not sure what you need, leave AppData selected and troubleshoot the unable to backup n files issue if you see files within AppData failing to back up.
Administrators can change the file selection from the Code42 console:
Location of Outlook PSTs
Depending on what version of Outlook you are using, you may or may not want to back up your AppData folder.
- Versions of Outlook prior to Outlook 2010 store your PST files (Personal Folders, commonly used for archiving mail) in your AppData folder: C:\Users\<username>\AppData\Local\Microsoft\Outlook\. In this case, you may need to back up your AppData folder.
- Later versions of Outlook don't store PST files in your AppData folder. Instead, they are stored in C:\Users\<username>\Documents\Outlook Files\, which the Code42 app backs up with the rest of your Documents folder. In this case, you may not need to back up your AppData folder.
- Microsoft Exchange, Office 365, and Outlook.com email accounts are automatically backed up on the email server. In most cases, you won't have a PST file for these types of accounts.
If you're not sure where your Outlook PSTs are located, see this article from Microsoft: How to manage .pst files in Microsoft Outlook.