- CrashPlan PRO
- CrashPlan PROe
This article explains how to resolve the issue of the CrashPlan mobile app not being able to connect to the Code42 servers, even if you have a working Internet connection. Follow the steps below if you see these messages when trying to restore files:
- "Network error: Can't connect to servers. Please verify your Internet connection."
- "Could not connect to server"
CrashPlan mobile app
Before you begin
Make sure your mobile device has a working Internet connection.
Step 1: Uninstall the CrashPlan mobile app
- If you uninstall the CrashPlan mobile app from an iOS device, any files downloaded with the CrashPlan mobile app will be deleted from your device. If you opened a file in another app, that copy is not removed. Additionally, nothing is removed from your backup file selection; only the downloaded copies on this device are removed.
- If you uninstall the CrashPlan mobile app from an Android device, any downloaded files remain on your device.
- Go to your device Settings.
- Tap Apps or Application Manager.
- Tap CrashPlan.
- Tap Uninstall.
- Tap OK to confirm the uninstall.
- Tap and hold the CrashPlan mobile app until it starts to shake.
- Tap the small “x” in the corner of the CrashPlan mobile app.
- Tap Delete to confirm the uninstall.
If you are still unable to connect after installing the latest version of the CrashPlan mobile app, use one of these alternative solutions to immediately restore a file to your device:
- Connect your device to WiFi before using the CrashPlan mobile app.
- Restore a file from the CrashPlan web app on your device's web browser:
It is possible to avoid this issue by using a virtual private network (VPN) to send your mobile device's connection through another network. However, downloading files through a VPN may be less secure, depending on your VPN provider.