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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app version 5.


Note: This app version is no longer supported.


Other available versions:

Versions 6, 7, and 8 | Version 4

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File selection shows 0MB selected

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional and Enterprise
Incydr Basic and Advanced
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, no.

This article applies to app version 5.


Note: This app version is no longer supported.


Other available versions:

Versions 6, 7, and 8 | Version 4

Overview

If the CrashPlan app shows 0 MB selected on the backup details screen, review this article for troubleshooting information and the recommended solution.

0 MB example

Recommended solution

The CrashPlan app stores a cache of information about your backup. If this cache is corrupted, the CrashPlan app might incorrectly report your file selection size as 0 MB. Clear the cache to correct this issue.

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