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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to app version 5.


Note: This app version is no longer supported.


Other available versions:

Versions 6, 7, and 8 | Version 4

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Code42 Support

File selection shows 0MB selected

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, yes.

CrashPlan for Small Business, no.

This article applies to app version 5.


Note: This app version is no longer supported.


Other available versions:

Versions 6, 7, and 8 | Version 4

Overview

If the CrashPlan app shows 0 MB selected on the backup details screen, review this article for troubleshooting information and the recommended solution.

0 MB example

Recommended solution

The CrashPlan app stores a cache of information about your backup. If this cache is corrupted, the CrashPlan app might incorrectly report your file selection size as 0 MB. Clear the cache to correct this issue.

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