File selection shows 0MB selected

Overview

If the CrashPlan app shows 0 MB selected on the backup details screen, review this article for troubleshooting information and the recommended solution.

Recommended solution

The CrashPlan app stores a cache of information about your backup. If this cache is corrupted, the CrashPlan app might incorrectly report your file selection size as 0 MB. Clear the cache to correct this issue.

Related topics

• Why are files "missing" from my backup selection?
• Where are my files?
• File verification scan
• Change the file selection
• View your backed up files