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This article applies to Code42 for Enterprise version 5.

Other available versions:

Version 6 | Version 4icon.qnmark.png

Code42 Support

File selection shows 0MB selected

This article applies to Code42 for Enterprise version 5.

Other available versions:

Version 6 | Version 4icon.qnmark.png

Overview

If the CrashPlan app shows 0 MB selected on the backup details screen, review this article for troubleshooting information and the recommended solution.

0 MB example

Recommended solution

The CrashPlan app stores a cache of information about your backup. If this cache is corrupted, the CrashPlan app might incorrectly report your file selection size as 0 MB. Clear the cache to correct this issue.

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