Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
Microsoft Outlook saves your email messages, calendar, tasks, and other items in either an Outlook for Windows Data File (.pst) or an Outlook for Mac Data File (.olm). This article guides you through the process of recovering your Outlook data by restoring your Outlook Data File with CrashPlan.
Before you begin
Your Outlook Data File must be backed up before it can be restored
- See the section below to locate your Outlook Data File
Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.
Where do I find my Outlook data file?
The default location of your Outlook Data File depends on your operating system and Outlook version.
|Operating System||Outlook Version||File Location|
|Windows 7, 8, and 10||
|Mac OS X 10.10 or later||Outlook 2016||/Users/<username>/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile|
|Mac OS X 10.5 or later||Outlook 2011||/Users/<username>/Documents/Microsoft User Data/Office 2011 Identities/Main Identity|
|Mac OS X 10.4.9 or later||Entourage 2008||/Users/<username>/Documents/Microsoft User Data/Office 2008 Identities/Main Identity|
Step 1: Restore your Outlook data file
To restore your Outlook Data File:
- Close Outlook.
- Open the CrashPlan app.
- Select Get Files.
- Locate and select your Outlook Data file.
- Click Get Files.
The Get Files Options message appears.
- Next to Save selected files to, choose Original Location.
- Select Go.
Your download begins immediately. The Download Activity displays the status of your restored files.
Step 2: Import your Outlook data file
After you restore your Outlook Data File, tell Outlook where to find the file.
Outlook 2016: Import your Outlook data file
See the following article from Microsoft:
Outlook 2011 and entourage 2008: Rebuild your Outlook database
See one of the following articles from Microsoft: