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Code42 Support

Download files from an external drive to a new device or drive (version 5.0.X of the CrashPlan app)

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article provides a step-by-step guide for downloading your files from a local destination, such as an external drive, to a replacement device or main hard drive when using version 5.0.x of the Code42 CrashPlan app. If you are using version 5.1.0 or later of the CrashPlan app, we recommend using the replace device wizard to add your local backup instead.

Download from an external drive to a new device or drive

Step 1: Install the Code42 CrashPlan app

Download and install the Code42 CrashPlan app on your device.

Don't replace your previous device
When you sign in, a message prompts you to replace your previous device. Don't replace it yet—you should replace your device after downloading your files.

Step 2: Attach your backup archive

  1. Connect the drive containing the archive to your device.
  2. Open the CrashPlan app.
  3. Select Details.
  4. Select the backup set settings button.
  5. From Destinations, choose Change.

    Add a local destinatiion
  6. Select Add A Local Destination.
  7. From your file browser, select the drive or folder containing the backup archive you would like to add.
    The GUID of the drive or folder must match the device ID of your current device. Look for the folder that matches the current device ID: for example, 948212309528060501.
  8. When prompted, click Add Backup to confirm you want to add the backup archive from the drive or folder you selected.
  9. Select the local destination from the list of available destinations.
  10. Click Save.
Locating the source device's id
Your backup archive is stored in a folder labeled with an 18-digit number. This number corresponds to the device ID CrashPlan assigned to the device you backed up. If you have multiple backup archives stored on your external drive, and you are unsure which one corresponds to the backup you want to attach, see locating your device ID below.

Step 3: Download your files

After you attach your backup archive, download your files to your new device.

Step 4: Replace your device

Now, prepare your new device to replace your original device. Follow our instructions for replacing your device to connect your existing backup archives and settings to your new device.

If you don't see the replace device message, navigate to the following location:

  • OS X: File > Replace device
  • Windows: Tools > Replace device

Locate your device ID

Each local backup archive is stored in a folder labeled with the 18-digit device ID that corresponds to the device you backed up. If you aren't certain which 18-digit folder corresponds to your device, you can find your device ID from the administration console using the steps below.

  1. Sign in to the administration console.
  2. Select Devices.
  3. Select the name of your device from the list of devices.
  4. In device details, the device ID displays under the device name.