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Code42 Support

Download files from an external drive to a new device or drive

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

If you backed up a previous device to a local destination, you can transfer files from that backup to a new device using the replace device wizard. This is particularly useful for larger backups, since files transfer much faster from a local destination than they do from a cloud destination.

This tutorial describes how to connect a local backup to Code42 CrashPlan using the replace device wizard.

Versions 5.1.x and later only
This article describes features available in version 5.1.x and later of the CrashPlan app. If you are using version 5.0.x, follow these steps instead.

Considerations

  • You can only connect a local backup if it corresponds to the device that you are replacing. CrashPlan will compare the device ID of the device you are replacing with the device ID associated with your local backup. If these IDs do not match, you cannot connect the backup.
  • The replace device wizard supports connecting a local backup into two scenarios:

Connect a local backup to the replace device wizard

For a device with both cloud and local backups

  1. Complete Step 1 of the replace device wizard.
  2. When prompted to transfer files, click Select Files To Transfer.
  3. Click the arrow next to your destination name.
  4. Select Add a local backup.Adding a local backup
  5. From your file browser, select the folder containing your local backup.
    The GUID of the folder you select must match the the device ID of the device you are replacing. Look for the folder that matches your previous device’s ID (for example, 948212309528060501).
    Locate the source device's ID
    Your backup archive is stored in a folder labeled with an 18-digit number. This number corresponds to the device ID CrashPlan assigned to the device you backed up. If you have multiple backup archives stored on your external drive, and you are unsure which one corresponds to the backup you want to attach, see locating your device ID below.
  6. When prompted, click Add Backup to confirm you want to add the backup archive from the drive or folder you selected.
    Your local backup files are now available for download.
  7. Continue with Step 2 of the replace device wizard.

For a device with only local backups

  1. Complete Step 1 of the replace device wizard.
  2. When prompted to transfer files, click Select Files To Transfer.
    CrashPlan detects there are no cloud destinations.No cloud destination
  3. Click Continue to browse to your local backup.
  4. From your file browser, select the folder containing your local backup.
    The GUID of the folder you select must match the the device ID of the device you are replacing. Look for the folder that matches your previous device’s ID (for example, 948212309528060501).
    Locate the source device's ID
    Your backup archive is stored in a folder labeled with an 18-digit number. This number corresponds to the device ID CrashPlan assigned to the device you backed up. If you have multiple backup archives stored on your external drive, and you are unsure which one corresponds to the backup you want to attach, see locating your device ID below.
  5. Select the folder containing your local backup from your file browser.
  6. When prompted, click Add Backup to confirm you want to add the backup archive from the drive or folder you selected.
    Your local backup files are now available for download.
  7. Continue with Step 2 of the replace device wizard.

Locate your device ID

Each local backup archive is stored in a folder labeled with the 18-digit device ID that corresponds to the device you backed up. If you aren't certain which 18-digit folder corresponds to your device, you can find your device ID from the administration console using the steps below.

  1. Sign in to the administration console.
  2. Select Devices.
  3. Select the name of your device from the list of devices.
  4. In device details, the device ID displays under the device name.