- Code42 CrashPlan (previously CrashPlan PROe)
This article explains how to uninstall the Code42 CrashPlan app from your device.
Uninstalling the CrashPlan app also removes the log files associated with your backups on this device.
There are two different methods for uninstalling CrashPlan:
- In a standard uninstall, CrashPlan retains a small amount of information (including your device's ID or GUID) so CrashPlan can “remember” your device if you reinstall CrashPlan in the future. This information is stored in the hidden .identity file.
- In a complete uninstall, the device's identity information is also removed. Generally, you only want to completely uninstall CrashPlan and remove the identity if:
- A Customer Champion instructs you to do so.
- The device is no longer backing up with a CrashPlan app.
Identity file considerations
- The .identity file is hidden for all operating systems. You may need to edit folder options to be able to view this file.
- You may be asked to provide administrator credentials for your device in order to delete the .identity file.
To uninstall the CrashPlan app:
|Operating System||Standard Uninstall||Complete Uninstall|
You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. We recommend coordinating with other users to ensure all users are signed out of their accounts before continuing.
If the uninstallation fails, follow Microsoft's instructions to fix problems that block programs from being installed or removed.
|Mac OS X|| || |
|Linux|| || |