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Code42 Support

Uninstalling The Code42 CrashPlan App

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article explains how to uninstall the Code42 CrashPlan app from your device.

Considerations

Uninstalling the CrashPlan app also removes the log files associated with your backups on this device.

Uninstall options

There are two different methods for uninstalling CrashPlan:

  • In a standard uninstall, CrashPlan retains a small amount of information (including your device's ID or GUID) so CrashPlan can “remember” your device if you reinstall CrashPlan in the future. This information is stored in the hidden .identity file.
  • In a complete uninstall, the device's identity information is also removed. Generally, you only want to completely uninstall CrashPlan and remove the identity if:
    • A Customer Champion instructs you to do so.
    • The device is no longer backing up with a CrashPlan app.

Identity file considerations

  • The .identity file is hidden for all operating systems. You may need to edit folder options to be able to view this file.
  • You may be asked to provide administrator credentials for your device in order to delete the .identity file.

Steps

To uninstall the CrashPlan app:

Operating System Standard Uninstall Complete Uninstall
Windows
  1. Open the Control Panel and select Uninstall a Program.
  2. Select CrashPlan and choose Uninstall.

You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. We recommend coordinating with other users to ensure all users are signed out of their accounts before continuing.

Uninstall fails
If the uninstallation fails, follow Microsoft's instructions to fix problems that block programs from being installed or removed.
  1. Follow the standard uninstall process.
  2. Remove the following directory from your device:
    • If installed for everyone: C:\ProgramData\CrashPlan
    • If installed per user: C:\Users\<username>\AppData\<Local or Roaming>\CrashPlan
      • Depending on your network environment, user profiles can be either Local or Roaming.
Mac OS X
  1. Open the Finder.
  2. Press Command+Shift+G.
    A dialog box appears: Go to the folder.
  3. Paste this text into the dialog box:
    • Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app
    • Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app
  4. Click Go.
  5. Double-click Uninstall.
  6. Follow the prompts to complete the uninstallation process.
  1. Follow the standard uninstall process.
  2. Remove the following directory from your device:
    • Installed for everyone: /Library/Application Support/CrashPlan
    • Installed per user: ~/Library/Application Support/CrashPlan
Linux
  1. Download CrashPlan.
  2. Uncompress the TGZ file in Downloads.
  3. Open Terminal and enter: cd ~/Downloads/CrashPlan-install
  4. Press Enter.
  5. Then enter: sudo ./uninstall.sh -i /usr/local/crashplan
  6. Press Enter.
  7. At the prompt, type YES to uninstall and press Enter.
  1. Follow the Standard Uninstall process.
  2. Remove the following directory from your system: /var/lib/crashplan