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Code42 Support

Getting Started

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Welcome to Code42 CrashPlan – an automatic backup solution that stays out of your way while you work. When you need to recover a file or file version, CrashPlan makes it easy to browse, search, and download files from all of the devices on your account.

Follow the three quick steps below to begin protecting your files from loss, corruption, and unwelcome file changes.

Step 1: Install the CrashPlan app

If CrashPlan isn’t already installed on your device, check with your administrator for download links and instructions. For step-by-step instructions, see our guide to installing the CrashPlan app on Windows and OS X.

Step 2: Set up your backup

Your administrator may configure CrashPlan to begin backing up immediately after you sign in to a device for the first time. However, if your backup isn't already configured, then the CrashPlan app will prompt you to set up your first backup set.

If prompted, click View details, then follow the links to add files or destinations to your set.

Code42 CrashPlan App Welcome Screen

Choosing files for backup
Typically, backing up your user folder is the best way to ensure that the majority of your personal files (documents, downloads, pictures, etc.) are backing up. For more information, see our best practices for choosing what to back up.

Step 3: View backup status and download files

Now that you’re backing up, you can quickly view the status of your backup from the CrashPlan icon in your notification area (Windows) or menu bar (OS X).

This is also a great time to download a file from your backup so that you can see how it works.

  1. Open the CrashPlan app.
  2. Click Get Files.
  3. Navigate to a file.
  4. Mouse over the file and click the download iconDownload icon.
    Your download is added to the downloads manager with the default get files options. The downloads manager displays the status of your download.
  5. Open Downloads and click Show folder Show folder to open the folder containing your file.

Download a file

That's it! It's safe to close the CrashPlan app while your backup continues quietly, behind the scenes. When you turn your device off, CrashPlan will resume where it left off the next time you turn it on.

Additional topics

Read or browse the topics below for more information on getting started with CrashPlan.

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