Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
If your device is asleep or turned off, Code42 CrashPlan doesn't run, and therefore it can't back up or download files. If you need to back up or download a large number of files, we recommend disabling your device's sleep settings. This article provides links to information about modifying your device's energy settings to facilitate uninterrupted backup and download tasks.
Disabling your sleep settings is especially useful if you are completing your initial backup or downloading all of your files after replacing your device. However, it can be used any time you need the CrashPlan app to back up or download a large amount of data. This can significantly reduce the time it takes to complete the backup or download process.
Once CrashPlan is done backing up or downloading your files, you can change the sleep settings back to their original settings.
When CrashPlan app is installed for everyone (default), it continues to run even if you are not logged in to your device. If you log out, CrashPlan continues to back up your files as long as the device is awake. However, if the CrashPlan app is installed per user, then you must be signed in to your device for backup to occur.
Change default sleep settings
Select your operating system for instructions on disabling your device's default sleep settings.
Hibernate and power nap
Some OS X devices can hibernate and some Windows devices can "power nap." The CrashPlan app cannot back up or download files during these states.