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Code42 Support

Upgrade Code42 CrashPlan security to archive key password

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Upgrading your Code42 CrashPlan security option to use an archive key password adds an additional level of security beyond the default setting. This article outlines the upgrade process and how to optionally add a recovery question to enable resetting the archive key password.

Enhanced security support for version 5.x of the CrashPlan app
Enhanced archive encryption settings (archive key password and custom key) require version 5.2.x or later of the CrashPlan app. Enhanced archive encryption settings are not available in versions 5.0.x and 5.1.x of the CrashPlan app.

Considerations

An archive key password applies to all devices included on an account. You cannot have separate archive key passwords for separate devices on a single account.

Archive key password recovery

If you forget your archive key password, you can reset it if you previously configured a recovery question. If you did not configure a recovery question, or you do not know the answer to your recovery question, then there is no way to reset your archive key password.

Lost archive key password
The Code42 Customer Champion team and your administrator have no way to help you recover an archive key password or recovery question. You will be unable to restore files.

Recovery question

You can opt to create a recovery question that may be used to reset your archive key password in the event that it is lost or forgotten. A recovery question reduces the risk of not being able to download your files due to a lost or forgotten password. However, it increases the risk of someone bypassing your archive key password.

Creating a strong recovery question
If you choose to use this optional feature, take great care when selecting a recovery question and answer. In general, a secure question has the following characteristics:
  • Question has hundreds, if not thousands, of possible answers
  • Question is not a question you would answer publicly (online or in person)
  • Answer is easy for you to remember
  • Answer cannot be researched online via Google, Facebook, LinkedIn, etc.
  • Answer does not change over time

Configured by an administrator

Your administrator may configure your archive encryption key setting:

  • (CrashPlan for Small Business and Code42 for Enterprise only) If archive key encryption is enabled from the administration console, then the CrashPlan app prompts users to create their passwords.
    (Versions 5.3 and earlier: The prompt does not appear. The password is set to the user's account password until it is changed from the CrashPlan app.)

  • This article assumes you have permission to change your security preferences. Your administrator may lock these settings.

Steps

Step 1: Open security preferences

  1. Open the CrashPlan app.
  2. Click Details.
  3. Select the arrow next to your device name, and choose Device preferences. Device Preferences
  4. Select Security.

Step 2: Set your archive key password

Password limitation for archive key password on mobile devices
To access the CrashPlan mobile app, your archive key password must be between 8 and 56 characters. If your archive key password exceeds 56 characters or contains less than 8, you can change the archive key password.
  1. From Account Encryption Key Security, click Upgrade.
    Upgrade default archive security
  2. Select Archive Key Password.Set archive key password
  3. Enter the password you'd like to use as your archive key password.
    Your password must be at least 8 characters and can include any combination of letters, numbers, symbols, and spaces.
  4. Re-enter the archive key password, exactly as you entered it in the previous field.
  5. (Optional) Enter a recovery question and answer that can be used to reset your archive key password in the event that it is lost or forgotten.
    Your question and answer may include any combination of letters, numbers, symbols, and spaces.
  6. Click Save.
    The Changing encryption key security dialog appears.

Step 3: Confirm your security upgrade

Changing encryption key security warning

  1. Read each of the archive encryption setting warnings, and indicate your approval by selecting I understand the risks.
    If you have a recovery question enabled, it is possible to reset your password in the event that you forget your archive key password.
  2. Click Save to permanently upgrade your CrashPlan security option to an archive key password.
    The success message, "Security upgraded to Archive Password", appears.