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This article applies to Code42 for Enterprise version 5.

Other available versions:

Version 6 | Version 4icon.qnmark.png

Code42 Support

Unsupported Code42 CrashPlan app configurations

This article applies to Code42 for Enterprise version 5.

Other available versions:

Version 6 | Version 4icon.qnmark.png

Overview

The CrashPlan app is certified for use only on the specific systems that meet our system requirements. However, technology enthusiasts have found uses for the CrashPlan app outside our supported systems and configurations.

This article lists some of the more common uses that go beyond the configurations and systems supported by Code42, and provides additional considerations and resources for running the CrashPlan app in these unsupported scenarios.

Considerations

These configurations may require a working understanding of the following:

  • Networking, TCP/IP
  • Command line or Terminal
  • SSH
  • Hard and soft links

Unsupported configurations

Unsupported process
Our Customer Champions can't assist you with unsupported processes, so you assume all risk of unintended behavior. You may want to search our support forum for information from other users.

Install the CrashPlan app to a non-default location

Installing the CrashPlan app to a location other than the default location is not supported. If you install to another location, the CrashPlan app may not function as expected.

Run the CrashPlan app on pre-release operating systems

The CrashPlan app is not certified for use on pre-release operating system versions. Code42 can't guarantee that the CrashPlan app will work, or troubleshoot any problems, on alpha, beta, or other pre-release operating systems. Many users have found that completely uninstalling and reinstalling the CrashPlan app may allow the application to function on these systems.

Run the CrashPlan app on an ARM processor

ARM devices do not meet the CrashPlan app's processor requirements. Raspberry Pi, Pogoplug, and other systems using ARM architecture may be able to run the CrashPlan app, but the configuration is unsupported. Your results may vary.

Real-time backup for network-attached storage (NAS)

The CrashPlan app can only back up files stored on a NAS when the file verification scan runs. The CrashPlan app doesn't support real-time backup on network-attached drives. If you have issues monitoring files on these devices, we offer some suggestions that may help you troubleshoot your NAS configuration.

Reassign cache location

Your computer's CrashPlan app cache files contain temporary information about your destinations, the data you have on your computer, details about changes to files, and a number of settings that help the CrashPlan app run efficiently. Depending on the size of your backup selection, these cache files can quickly grow in size.

If you want to free up space on your system drive, moving the cache to a drive with more storage is an unsupported process. Instead, clear your cache to free up space.

Back up a Windows network drive

The CrashPlan app doesn't support backing up mapped drives on Windows, including network drives that are mounted by a user. This is due to a restrictions built into Windows at the operating system level. However, you may find that mapping a network drive to be used by a service works for you. Note that the solution requires advanced Windows knowledge.