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This article applies to Code42 for Enterprise version 5.

Other available versions:

Version 6 | Version 4icon.qnmark.png

Code42 Support

Change your Code42 CrashPlan app password

This article applies to Code42 for Enterprise version 5.

Other available versions:

Version 6 | Version 4icon.qnmark.png


This tutorial describes how to change your password, as well as how to request a password reset if you lose or forget your password.



If your company uses single sign-on (SSO) or LDAP, you cannot change your CrashPlan app password because your existing SSO or LDAP username and password are used to sign into CrashPlan app. Contact your system administrator if you need to change the password that you use to sign in to SSO or LDAP.

Secure passwords

Tips for creating a secure password
  • We recommend using a password that is at least eight characters long. Your password must use a minimum of five characters.
  • We recommend using at least two numbers (123) or symbols ($%^).
  • Choose a password that is easy to remember, because you will need to supply the password to manage your CrashPlan account or to change your password.
  • Don’t use items that are easy for someone else to guess, such as names, words, dates, or your ATM PIN.
Less secure passwords:
  • 123456
  • crashplan
  • computer
  • password

Change your password

If you know your current password, you can change it from the administration console.

Access the administration console from the CrashPlan app

  1. Open the CrashPlan app. 
  2. From Home, click Details.
  3. Click the arrow next to your device name and choose Device preferences.
    Device preferences menu option
  4. In the bottom-right corner of the Device preferences dialog, click Manage account on the web.
    Your browser displays the administration console sign-in dialog.

Change your password from the administration console

  1. Sign in to the administration console with your current password. 
    The administration console displays your user details.
  2. From the action menu Action menu in the upper-right corner, select Edit.
    The administration console displays your username and password information.
    Change password in the administration console
  3. Enter your Old Password.
  4. Enter your new Password, then re-enter it in Confirm Password.
  5. Click Update User.
New password for all devices
The password is changed for all devices on your account. 

Request password reset

If you lose or forget your account password, contact your Code42 administrator to have your password reset.

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