Version 5
- Get started
- Welcome to Code42 CrashPlan – an automatic backup solution that stays out of your way while you work. In three quick steps, you can begin protecting your files from loss, corruption, and unwelcome file changes. When you need to recover a file or file version, CrashPlan makes it easy to browse, search, and download files from all of the devices on your account.
- Backup
- A great backup solution is one that you don’t notice until you need it. That’s why Code42 CrashPlan is designed to work continuously, use resources efficiently, and protect your files securely. This guide provides an overview of backup, as well as step-by-step tutorials on backing up with CrashPlan. These articles assume you’ve already reviewed our getting started guide.
- Back up encrypted files and locations
- Back up external hard drives
- Back up Microsoft Outlook data
- Back up networked storage or NAS devices
- Back up open files and databases
- Back up to an external drive
- CrashPlan cache files
- Compression and your backup
- De-duplication and your backup
- File verification scan
- How backup works
- Manually start a backup
- What should you back up?
- Get files
- File backup is about more than just recovering files after a disaster — it’s about having access to your files and file history, no matter what the reason.
- Access a file with your mobile device
- CrashPlan mobile app
- Download all files on a new device or drive
- Download files after replacing a drive
- Download files from an external drive to a new device or drive
- Download files from an external drive to a new device or drive (version 5.0.X of the CrashPlan app)
- Download files from the Code42 CrashPlan app
- Download files from the web
- How file decryption works during downloads
- Restore Microsoft Outlook data
- Retain and download deleted files
- Supported metadata
- Configuring
- This guide is intended to help you get the most out of Code42 CrashPlan. Learn how to change what's backing up, speed up your backup, replace a computer, and more in the articles below.
- Archive encryption key security
- Attach an archive
- Change the file selection
- Change the language setting
- Change your archive key password
- Create a new archive key password
- Create backup sets
- Exclude networks used for backup
- Exclude or filter files using file type and regular expressions
- How to use soft and hard links with Code42 CrashPlan
- Move a backup archive to a new folder or drive
- Multiple backup sets with a single destination
- Pause backups and downloads
- Rename your device backup
- Replace a device with a different operating system or file system
- Replace a device with a different operating system or file system (version 5.0.X of the CrashPlan app)
- Replace the correct device
- Replace your device
- Replace your device (version 5.0.X of the CrashPlan app)
- Set and answer a recovery question
- Sign out of the CrashPlan app
- Specify version settings
- Upgrade Code42 CrashPlan security to archive key password
- Upgrade Code42 CrashPlan security to custom key
- View your backed up files
- Troubleshooting
- The articles in this guide include troubleshooting information and related solutions for issues you may encounter with CrashPlan. This guide also documents known issues.
- Adjust CrashPlan settings for memory usage with large backups
- Assign your computer a new ID
- Can't find files after replacing a device
- Cannot access CrashPlan logs on OS X 10.11
- Cannot connect to background service
- Cannot connect to destination
- Clear your cache for quick fixes
- CrashPlan app does not restart after Linux reboots or upgrades
- CrashPlan does not run
- Code42 CrashPlan commands
- Connect to Code42 cloud destinations from a proxy server
- CrashPlan installer does not open on some Windows installations
- Destination unavailable
- Disable computer-to-computer backup
- How does CrashPlan detect away and present settings?
- How to combine email reports
- Identify ports used by the Code42 CrashPlan app
- Installing the Code42 CrashPlan app prompts for access to contacts, calendar, and tasks
- Is my backup starting over?
- Known conflicts with the Code42 CrashPlan application
- Mobile app displays "can't connect" error
- Read CrashPlan app log files
- Recover files infected by CryptoLocker or CryptoWall
- Remove duplicate Code42 icon from Windows notification area
- Renamed or "missing" external drive stops backup
- Resolve CrashPlan JET runtime unrecoverable error
- Security setting is not currently supported
- Stop and start the CrashPlan service
- TCP packet QoS settings not applied to the CrashPlan app
- Test your network connection with Telnet
- Troubleshoot backups of Microsoft Outlook data
- Unable to back up files (Linux)
- Unable to back up files (Mac)
- Unable to back up files (Windows)
- Unable to connect to backup engine on devices with a custom localhost address
- Understand and troubleshoot backing up with Mac Spotlight
- Uninstall and reinstall the Code42 CrashPlan app
- Where are my files?
- Why are files "missing" from my backup selection?
- Windows file paths longer than 255 characters
- CrashPlan app reference
- Wondering what a button or option does? The links below provide detailed explanations of the CrashPlan features, functionality, and options available for each operating system.
- Code42 CrashPlan glossary
- List of CrashPlan user-related terms and definitions.