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Code42 Support

iOS: Cannot open files through the CrashPlan mobile app

Applies to:
  • CrashPlan for Small Business
  • CrashPlan PROe

Overview

Currently there is a known issue that prevents you from being able to open a file on your iOS 6 device if there is no email address configured in the iOS settings. If no email account is configured on the device when the CrashPlan mobile app is started, it effectively disables the Action button. This means you are unable to open or view your files for restore.

Affects

CrashPlan mobile app on an iOS 6 device

Recommended solution

  1. Quit (kill) the CrashPlan mobile app:
    1. Double-tap the Home button
      All open apps appear on the bottom of the screen
    2. Long press the CrashPlan mobile app icon until it starts to wiggle
      A red badge appears over the app icon
    3. Tap the red badge over the CrashPlan mobile app icon to close the app
  2. Go to Settings > Mail, Contacts, Calendars and tap Add Account...
  3. Select your email provider and follow the on-screen prompts to complete the setup
  4. Relaunch the CrashPlan mobile app

Once this is completed, you will be able to view your files.