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This article applies to Code42 for Enterprise version 4.

Code42 Support

iOS: CrashPlan does not play videos in landscape mode

This article applies to Code42 for Enterprise version 4.

Overview

If you experience the CrashPlan mobile app cutting off video while in full-screen mode, review this article for troubleshooting info and solutions.

Affects

CrashPlan mobile app - iOS (iPhone, iPad, iPad mini)

Diagnosing

When downloading a video on your iOS device, if you are in full-screen mode and switch from portrait to landscape, the video re-orients back to portrait and becomes cut off at the top.

Recommended solution

To play the video in landscape, just exit full-screen view. This is the only solution on the iPhone.

If you have an iPad or iPad mini, rotating the device to portrait orientation and then back to landscape re-orients the video to play correctly in full-screen mode.