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Unable to open Office documents from the CrashPlan Windows mobile app

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

When trying to open a Microsoft Office document, it gives the error message "This file type is not supported."

Affects

CrashPlan mobile app for Windows Phone 7

Recommended solution

The CrashPlan mobile app is not capable of viewing Office documents directly, because there is no native Office document viewer in Windows Phone 7. However, you can save the file to your phone, then open it on any app capable of viewing/editing Office documents.

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