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Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, yes.

This article applies to app version 4.


Note: This app version is no longer supported.


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Unable to back up files (next attempt within X minutes)

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, yes.

This article applies to app version 4.


Note: This app version is no longer supported.


Overview

If your backup is able to get to a high 90+% but never seems to get to 100%, check in the History tab and look for the message Unable to back up (number of) files. This troubleshooting article can direct you to a solution.

Under the hood

The message Unable to back up files (next attempt within X minutes) means that CrashPlan is trying to back up certain files but can't access them, either because the file is open and in use by another application (and the normal method of backing up open files is failing), or because the file is locked due to permissions or other issues. CrashPlan will continue trying to back up the file. Typically, once the file is closed, it will be backed up.

Recommended solution

See our recommended solutions for your operating system: