Who is this article for?
Incydr Professional and Enterprise, no.
Incydr Basic and Advanced, no.
CrashPlan Cloud, no.
Other product plans, yes.
CrashPlan for Small Business, no.
There is a 260 character path length limit on Windows which can cause web restore .zip files to fail to unzip and display an error. This error appears because the file path of the extracted contents of the .zip exceed the 260 character limit enforced from the Windows API.
To open the zip file:
- Download and install a third party extraction software, such as 7zip or WinRAR.
Both are free utilities that are not bound by the character path limit from the Windows API
- Use the extraction software to extract the downloaded .zip
Information about products from other manufacturers is intended as a resource to help you get the most out of Code42 products. However, our Customer Champions cannot provide direct assistance for these products. For assistance with products not developed by Code42, contact the product's manufacturer.