Stop and start the CrashPlan service
Who is this article for?
Code42 for Enterprise, yes.
CrashPlan for Small Business, no.
This article applies to app version 4.
Note: This app version is no longer supported.
Other available versions:
Overview
This tutorial explains how to stop and start the CrashPlan service for the CrashPlan app. You may need to stop and start the CrashPlan service to upgrade your operating system, to move a CrashPlan app user to another computer, or as part of a task with a Customer Champion.
This article deals only with the CrashPlan app. For information on stopping and starting the Code42 service on the enterprise server, see Stopping & Starting The Enterprise Server.
Considerations
The CrashPlan software on your device consists of two components:
- A service, the CrashPlan service, that performs all backup operations in the background
- A desktop application, the CrashPlan app, for viewing the status of your backup and changing settings
If you quit the CrashPlan app, the CrashPlan service continues to run. These instructions detail how to stop and start the CrashPlan service.
Basic restart for all operating systems
If you are able to open the CrashPlan app, follow the steps below to restart the CrashPlan service.
- Open the CrashPlan app
- Double-click the CrashPlan logo in the upper-right corner
The CrashPlan command-line area opens - Enter this command:
restart - Press Enter
This closes the CrashPlan app, stops the CrashPlan service, and then restarts the CrashPlan service
Advanced restart process
If you are not able to open the CrashPlan app, follow the steps below to restart the CrashPlan service.
- If you installed the CrashPlan app for everyone (the default method), follow the default installation steps for your operating system.
- If you installed the CrashPlan app per user, follow the per user installation steps for your operating system.
OS X default installation (for everyone)
Go to Go > Utilities > Terminal and enter the commands below to stop or start the CrashPlan service:
- Stop:
sudo launchctl unload /Library/LaunchDaemons/com.crashplan.engine.plist
Note: When prompted, enter your password, then Enter. The password doesn't display as you enter it.
- Start:
sudo launchctl load /Library/LaunchDaemons/com.crashplan.engine.plist
Use this command to view if the CrashPlan service is running:
ps auxww | grep -i CrashPlanService
If the CrashPlan service is running, the output looks like this:
c42-dhcp-183:~ renee$ ps auxww | grep -i crashplanservice root 63 0.1 6.1 873644 126976 ?? SNs Tue03PM 43:01.37 /System/Library/Frameworks/JavaVM.framework/Commands/java -Dapp=CrashPlanService -Xmn10m -Xms15m -Xmx512m -Djava.awt.headless=true -Dfile.encoding=UTF-8 -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -DCP_USER_NAME= -DCP_USER_HOME= -cp lib/com.backup42.common.jar:lib/com.backup42.service.jar:lib/com.code42.backup.jar:lib/com.code42.bplusj.jar:lib/com.code42.messaging.jar:lib/com.code42.os.jar:lib/com.code42.peer.jar:lib/com.code42.utils.jar:lib/com.jniwrapper.jniwrap.jar:lib/com.jniwrapper.macpack.jar:lib/com.jniwrapper.winpack.jar:lib/jtux.jar:lib/trove-2.0.1.jar:lang com.backup42.service.CrashPlanService renee 3256 0.0 0.0 590472 84 s001 R+ 2:11PM 0:00.00 grep -i crashplanservice
If the CrashPlan service is not running, the output looks like this:
c42-dhcp-183:~ renee$ ps auxww | grep -i crashplanservice renee 3265 0.0 0.0 599780 444 s001 R+ 2:13PM
OS X per user installation (for me only)
If you've installed the CrashPlan app per user (instead of for all users, the default method), the commands to stop and start are slightly different:
| Stop | launchctl unload ~/Library/LaunchAgents/com.crashplan.engine.plist |
| Start | launchctl load ~/Library/LaunchAgents/com.crashplan.engine.plist |
Use the same commands as the default installation path to check whether the CrashPlan service is running.
Windows default installation (for everyone)
From the Windows services menu
From the command prompt
Enter the following commands into the command prompt or PowerShell:
| Stop | net stop CrashPlanService |
| Start | net start CrashPlanService |
Windows per user installation (for me only)
If you've installed the CrashPlan app per user (instead of for everyone, the default method), the commands to stop and start are slightly different:
Stop the CrashPlan service
Start the CrashPlan service
Restart on Linux
A script to start and stop the CrashPlan app is stored in the crashplan/bin directory. The default directory is /usr/local/crashplan/bin.
In a terminal session, navigate to the crashplan/bin directory, then enter:
| Stop | ./CrashPlanEngine stop |
| Start | ./CrashPlanEngine start |
Some Linux systems (e.g., Debian-based distributions) allow you to process the stop and start triggers with an init.d script.
After starting the CrashPlan service, open the CrashPlan app. If you do not have a shortcut to open the CrashPlan app, you can open it from terminal with the following command:
sudo /usr/local/crashplan/bin/CrashPlanDesktop