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This article applies to Code42 for Enterprise version 4.

Code42 Support

Missing text in Restore tab on macOS High Sierra

This article applies to Code42 for Enterprise version 4.

Overview

In CrashPlan apps version 4.8.3 and earlier running on macOS High Sierra 10.13, text is missing at the bottom of the Restore tab. This display issue does not affect restore functionality, and is resolved in CrashPlan app version 4.8.4.

Restore tab in macOS High Sierra 10.13 is missing text

Affects

CrashPlan app versions 4.2 to 4.8.3 on macOS High Sierra 10.13. Version 5.x and 6.x apps are unaffected, and all other Mac and Windows operating systems are unaffected.  

Recommended solution

The last line on that tab should read:

Restore the [most recent] version with [original permissions] to [a folder] in [Downloads] and [rename] any existing files.

The missing text does not affect the restore functionality; you can still restore files with the CrashPlan app on macOS High Sierra. In the app, click the blue underlined text to choose your restore options, and then click the Restore button in the lower-right corner. 

Read how to restore files from the CrashPlan app, or see the Restore reference guide for more information.