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This article applies to Code42 for Enterprise version 4.

Code42 Support

I don't see the option to adopt

This article applies to Code42 for Enterprise version 4.


When you install the CrashPlan app on a new computer (or after reinstalling the operating system on your existing computer), CrashPlan creates a new computer ID under your account and gives you the option to adopt your previous settings. If this option disappears, you can bring it back by manually assigning a new computer ID following the steps below.

Recommended solution

Step 1: Assign a new computer id

  1. Open the CrashPlan app.
  2. Double-click the CrashPlan logo in the upper-right corner.
    The CrashPlan command-line area opens.
  3. Enter: guid new
  4. Press Enter and close the window.

This command signs you out of the CrashPlan app.

Step 2: Adopt previous computer

When prompted, sign back in by selecting Existing account and entering your email address and password. The adoption message appears at the top of the Backup tab:

Click Adopt

  1. Click Adopt and select the original computer
    The CrashPlan app's original settings are restored
  2. If you are adopting a previous computer on a new computer, verify your file selection includes folders on your new computer that you want backed up