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Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to app version 4.


Note: This app version is no longer supported.


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Code42 Support

I don't see the option to adopt

Who is this article for?

Incydr
Code42 for Enterprise
CrashPlan for Enterprise
CrashPlan for Small Business

Incydr, no.

CrashPlan for Enterprise, no.

Code42 for Enterprise, yes.

CrashPlan for Small Business, yes.

This article applies to app version 4.


Note: This app version is no longer supported.


Overview

When you install the CrashPlan app on a new computer (or after reinstalling the operating system on your existing computer), CrashPlan creates a new computer ID under your account and gives you the option to adopt your previous settings. If this option disappears, you can bring it back by manually assigning a new computer ID following the steps below.

Recommended solution

Step 1: Assign a new computer id

  1. Open the CrashPlan app.
  2. Double-click the CrashPlan logo in the upper-right corner.
    The CrashPlan command-line area opens.
  3. Enter: guid new
  4. Press Enter and close the window.

This command signs you out of the CrashPlan app.

Step 2: Adopt previous computer

When prompted, sign back in by selecting Existing account and entering your email address and password. The adoption message appears at the top of the Backup tab:

Click Adopt

  1. Click Adopt and select the original computer
    The CrashPlan app's original settings are restored
  2. If you are adopting a previous computer on a new computer, verify your file selection includes folders on your new computer that you want backed up