Skip to main content
falsefalse

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, yes.

This article applies to app version 4.


Note: This app version is no longer supported.


HOME
GETTING STARTED
RELEASE NOTES
FAQs
APIs
SYSTEM STATUS
Code42 Support

Create an account for logging support tickets

falsefalse

Who is this article for?
Find your product plan in the Code42 console on the Account menu.

Incydr Professional, Enterprise, and Gov F2
Incydr Basic, Advanced, and Gov F1
Other product plans

Incydr Professional and Enterprise, no.

Incydr Basic and Advanced, no.

CrashPlan Cloud, no.

Other product plans, yes.

CrashPlan for Small Business, yes.

This article applies to app version 4.


Note: This app version is no longer supported.


Overview

To request support or view your existing support requests, you must create an account in the Code42 helpdesk system. This account is separate from your CrashPlan account and requires different login credentials. For more information about the different types of accounts you may have while working with us, see Understanding Your Code42 Accounts.

Create your Code42 helpdesk account

  1. Go to Code42 Helpdesk.
  2. Click Sign in from the upper right.
  3. Click Sign up from the lower left.

Zendesk sign up

  1. Complete the sign-up form.
    The Twitter field is optional.
  2. Click Sign up to begin tracking your current issues or create a new support ticket.

Review your tickets

  1. Go to the Code42 Helpdesk.
  2. Click Sign in and enter your account information.
  3. Click Check Your Existing Requests.
  • Was this article helpful?