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Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, yes.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Code42 Support

CrashPlan stuck upgrading to newest version

Who is this article for?

Code42 for EnterpriseSee product plans and features
CrashPlan for Small Business 

CrashPlan for Small Business, no.

Code42 for Enterprise, yes.

Link: Product plans and features.

This article applies to version 4.

Overview

If your CrashPlan app gets stuck when upgrading to a newer version, follow the instructions in this troubleshooting article to remedy the issue.

Recommended solution

If the CrashPlan app never finishes upgrading, simply uninstall and reinstall the application. Your backup is not affected by uninstalling the CrashPlan app.

Download links

Contact your administrator for instructions on downloading the CrashPlan app