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This article applies to Code42 for Enterprise version 4.

Code42 Support

CrashPlan stuck upgrading to newest version

This article applies to Code42 for Enterprise version 4.

Overview

If your CrashPlan app gets stuck when upgrading to a newer version, follow the instructions in this troubleshooting article to remedy the issue.

Recommended solution

If the CrashPlan app never finishes upgrading, simply uninstall and reinstall the application. Your backup is not affected by uninstalling the CrashPlan app.

Download links

Contact your administrator for instructions on downloading the CrashPlan app

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