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Code42 Support

CrashPlan stuck upgrading to newest version

Applies to:
  • CrashPlan for Small Business
  • CrashPlan PROe


If your CrashPlan app gets stuck when upgrading to a newer version, follow the instructions in this troubleshooting article to remedy the issue.


CrashPlan for Home, CrashPlan for Small Business (previously CrashPlan PRO), CrashPlan PROe

Recommended solution

If the CrashPlan app never finishes upgrading, simply uninstall and reinstall the application. Your backup is not affected by uninstalling the CrashPlan app.

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