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CrashPlan displays incorrectly at very high screen resolutioni

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

On some screens with very high resolutions, a known issue can cause the CrashPlan app to display incorrectly. You can work around this issue by changing an operating system display setting for the CrashPlan app: Disable display scaling on high DPI settings.

Affects

The CrashPlan app on Windows computers that use very high screen resolutions

Recommended solution

  1. Close the CrashPlan app.
  2. In your file browser, go to the CrashPlan application folder:
    • Windows:
      • Installed for everyone: C:\Program Files\CrashPlan
      • Installed per user: C:\Users\<username>\AppData\<Local|Roaming>\Programs\CrashPlan
    • OS X:
      • Installed for everyone: /Applications/CrashPlan.app/
      • Installed per user: ~/Applications/CrashPlan.app/
    • Linux: /usr/local/crashplan
    • Solaris: /opt/sfw/crashplan
  3. Right-click on the file CrashPlanDesktop.exe.
    CrashPlanDesktop.exe properties
  4. Click Properties.
  5. Click on the Compatibility tab.
  6. Under Settings, select the option Disable display scaling on high DPI settings.
    Disable display scaling on high DPI settings
  7. Click OK.
  8. Reopen the CrashPlan app to verify that it displays normally.

Alternative solution

If the display scaling setting described above does not resolve your issue, you can temporarily adjust the text size on your device back to 100% from a higher value.

  1. Change your device's text size:
    1. On your device, open the Control Panel.
      The way to access the Control Panel depends on your version of Windows. 
    2. Under Appearance and Personalization, click Adjust Screen Resolution.
    3. Click Advanced Settings.
    4. Click Set Custom Text Size.
    5. Set Change the size of text, apps, and other items to 100%.
    6. Click Apply.
  2. Use the CrashPlan app.
  3. Follow the instructions above to change your device's text size back to the value you previously selected.