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CrashPlan displays cache queued message

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

In certain circumstances, the CrashPlan app may display the message "Cache:Queued" when the device has a slow or unreliable connection to the backup destination.

Affects

CrashPlan app

Under the hood

This message appears only when the connection between the device and the destination is unreliable. "Cache:queued" indicates that the device is prepared to send backup data but is waiting to connect to the destination.

Cache Queued message in the Linux CrashPlan app

Recommended solution

To resume your backup, connect to the destination using a more reliable network or physical connection and follow the steps below.

  1. Open the CrashPlan app
  2. Double-click the CrashPlan logo in the upper-right corner
    The CrashPlan command-line area opens
  3. Enter this command:
    reconnect
  4. Press Enter
  5. Close the CrashPlan command-line
    The CrashPlan app reconnects to the destination and resumes backup